E-commerce Fulfilment
2 months ago
**Ecommerce Fulfilment & Customer Service Administrator**
You will be the one to coordinate and monitor all Ecommerce orders across the Albert Roger Group from individual B2C through to larger volume B2B orders. Liaising with various 3pls across entities to ensure all orders are fulfilled on time and to the highest standard.
This role requires the ability to remain calm while working under pressure, be extremely organized and have a customer-oriented approach. An understanding of Logistics, Stock Management and Operations would be an advantage.
**Responsibilities**
- Coordinate and monitor all Ecommerce orders across the Albert Roger Group
- Manage and coordinate 3PL workflow for online demand. This includes B2C and B2B orders
- Review demand and ensure that stock is readily available in the right areas to allow for optimal sales
- Plan and track the shipment of final products according to customer requirements
- Use various portals to receive and manage online demand including Shopify, Amazon and Company B2B portal ‘FindYourBrand’
- Provide carrier labels where required for B2B orders
- Manage EDI integrations and continuously look for ways to improve performance, streamline processes and reduce manual workloads
- Invoicing and creating required documentation for shipments, accounting and administrative purposes
- Prepare accurate reports for senior management where required
- Assist with online accounting where required
- Use our ERP/WMS to keep CRM information updated within the system
- Ability to recognise how to housekeep and maintain CRM data
- Creation of new B2B customers in the ERP where required
- Building product and brand knowledge to pass on to customers where required
**Requirements**:
- Experience in customer service/sales admin
- Ability to work with little supervision and track multiple processes
- Computer-savvy with a working knowledge of logistics software
- Outstanding excel knowledge
- Understanding of online platforms
**Personal Attributes**
- The ability to be resilient in the face of setbacks and the ability to stay calm under pressure is essential.
- Other attributes include:
- Excellent communication and interpersonal skills
- Ability to work as a team for the common goal but with personal ambition to succeed
- Ability to work under pressure while paying meticulous attention to detail completing tasks fully, accurately on time and prioritising where appropriate.
**LOCATION**
Our HQ is located in Bracknell, - 10 minute walk from the train station.
**Job Types**: Full-time, Permanent
**Salary**: £27,000 - £29,000 per year
**Salary**: £27,000.00-£29,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Bracknell, RG12 2XB: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (required)
**Experience**:
- customer service: 2 years (required)
Work Location: One location
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