Credit Controller

3 weeks ago

Gerrards Cross, United Kingdom Causeway Technologies Full time

**Credit Controller**

**Purpose Summary**

This is an exciting opportunity to join a dynamic, hybrid-working team, in a fast-paced, growing technology company. You’ll need to be a self-motivated team-player with high levels of organisation and the ability to prioritise and manage your own workload.

You’ll also assist with key reporting, accurate maintenance of debtors ledger records, daily cash posting and associated Sales Ledger tasks and various role-related ad hoc projects.

**The key areas of responsibility for this role include**:

- Effective management of the Debtors Ledger
- Focus on cash collection
- Administration, reporting and project work, as required

**Skills, Experience and Qualifications**

**Essential Skills**:

- Relevant experience in a Credit Control environment
- Knowledge and experience of dunning and debt collection escalation procedures
- Ability to understand terms and conditions of contracts, familiarity with software subscriptions advantageous but not essential
- Competence in analysing slow moving accounts, in order to set out collection strategies to resolve each case
- Good problem solving skills, to manage and push resolution of invoice queries and disputes
- Ability to prioritise and manage workloads, both on own initiative and as part of a team
- Good financial and commercial acumen

**Competencies**
- Excellent planning and organisational skills to successfully plan and co-ordinate a high number of activities, with excellent time management, prioritisation and the ability to remain calm and objective under pressure.
- Exceptional attention to detail
- Articulate with excellent communication skills and an excellent telephone manner and customer service abilities
- Ability to influence and persuade others and be assertive with customers when required
- Inquisitive, with a problem-solving mind and able to recommend solutions
- Tenacious, highly energised, passionate and committed, goal and outcome orientated, determined to achieve amazing results and make an impact, delivering to high standards at all times
- Comfortable working under pressure and to tight deadlines
- You will have a proven track record and reputation for integrity, confidentiality, accountability and results
- A keen interest in the commercial aspects of the business
- Ability to take responsibility for own personal development in line with performance objectives
- Flexible and adaptable with enthusiasm for new ideas and a willingness to learn and embrace change within a dynamic organisation

**Principal Responsibilities**

**Cash Collection**
- Take ownership of the debtor’s ledger, managing customer accounts and ensuring that an audit trail is maintained on all communication with customers
- Communicate within the business to ensure payment issues and queries are resolved quickly.
- Chase outstanding debt from customers and meet monthly cash collection targets to maintain positive cash flow.
- Follow the credit control chase procedure ensuring that relevant dunning letters are sent and the support stop process is followed, where necessary.
- Ensure accuracy of receipts allocated to invoices and credit notes so that customer balances show the correct due debt and that debtor information is accurate.
- Produce monthly reports as and when necessary.
- Report on debt management and cash collection for senior management including cash forecasting for managing cash flow requirements.
- Identify slow moving accounts noting key details on the credit control system so that delinquent debts are escalated for case management.
- Investigate and issue credit notes to correct errors and maintain accuracy and confidence in the accounting balances.
- Manage correspondence with customers to ensure that service levels are maintained within a 2 day turnaround.
- Resolve issues fully, seeing problems through from initial contact to resolution.
- Post and lodge cheques from customers and review daily bank receipts including credit transfers so that funds are credited for value as soon as possible.

**Project Work**
- Continuously monitor processes and look for opportunities to improve efficiency and accuracy
- Supporting the team with Projects as part of ongoing business improvements and objectives.
- To develop and maintain an overall knowledge of the products and services offered
- Ensure that company values are reflected in own work and behaviour as well as that of the team

**Company Values**:
Ensure that the company values are reflected in your own work and behavior
- Be Curious
- Own It Work
- Together
- Be Proud
- Wow Everyone

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