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Account Manager
4 months ago
Our client, based in Brighton, are a specialist educational travel company, who are looking to hire an Account Manager to join their diverse team, full of people who are passionate about travel and committed to helping plan the perfect trips.
**Responsibilities**
- To deliver or exceed individual and team sales targets in line with the sales and customer retention strategy/annual plans and increase the number of trips per school through recommendation and referrals.
- To follow the stipulated workflows/procedures on our CRM/Reservation systems with responsibility taken to ensure information is clear, accurate and up to date so that another team member can progress at any point in time.
- To be the main point of contact for a group of customers to ensure they receive sales and service excellence throughout the buying process anticipating their needs with relevant trip proposals which meet their needs (strong listening skills, product, customer,and industry knowledge) working with Group Coordinators to ensure that there are excellent communications throughout their journey.
- To build longstanding partnering customer relationships through our client's brand values and excellent communication and interpersonal skills. This includes carrying out school visits, parent evenings and from time to time being our Representative overseas.
- To regularly review and track progress on margin guidelines, payment status, competitor information and collaborate with other teams within the business to develop or enhance Itineraries/product or improve our service levels and overall effectiveness.
- To ensure respectful, professional and collaborative working relationships across the business to challenge unacceptable behaviours or performance to continually exceed and improve our customers' experiences.
**Requirements**:
- Technical skills that make up a foundation required to fulfil the role effectively are essential; these include strong sales and objection handling skills with a good confident use of our reservation systems to effectively track and manage progress on tripsworking closely with the relevant Group Coordinator(s).
- Excellent product knowledge of all standard Itineraries to sell into our customers to meet their requirements both for ski and tours.
- A good, applied understanding of our terms and conditions and the Package Travel Regulations.
- Strong commercial awareness is essential with ability to understand and work within margin guidelines but also a passion for travel and the schools' marketplace to be able to spot opportunities and trends.
- Excellent organisational and strong administration abilities; the role demand that the individual performing the role is able to constantly prioritise what is important at any time and to oversee and track progress on a wide range of trips.
- The role will demand excellent rapport, interpersonal skills, and relationship management with the ability to adapt their content, style and tone to their audience.
- Good attention to detail and excellent listening abilities are essential to ensure precise capture of information and needs/priorities from our customers.
- The individual must be able to work within a sales culture where there is excellent teamwork and collaboration where teams are empowered to come up with ideas and solutions in consultation with other areas of the business.
- A clean driving licence is desirable as there may be requirements to visit schools/Party Leaders from time to time.
**Job Title: Account Manager**
**Location: Brighton**
**Salary: £28,000 - £33,000 per annum, OTE £45k**
**Full Time**
**For more information, please contact Chris Gower at Clearline Recruitment.
