Medical Secretary

Job Description

Medical Secretary Job Description

The employee will undertake their role in a manner that demonstrates commitment to Ramsay Health Care and its values. The Ramsay Way We are caring, progressive, enjoy our work and use a positive spirit to succeed We take pride in our achievements and actively seek new ways of doing things better We value integrity, credibility and respect for the individual We build constructive relationships to achieve positive outcomes for all We believe that success comes through recognizing and encouraging the value of people and teams We aim to grow our business while maintaining sustainable levels of profitability, providing a basis for stakeholder loyalty

Position Title

Medical Secretary

Reports to the Operations Manager

To provide high quality medical secretarial support to consultants and the hospital

Qualification Key Selection Criteria

Essential Educated to GCSE level or equivalent Excellent Computer Skills (particularly MS Office Package) Excellent word processing/audio skills - RSA II (or equivalent) or above. Sound written and verbal communication skills Proven ability to work effectively in a team environment and independently as required Flexibility and adaptability to meet the changing needs of the business Excellent Customer Service skills

Desirables Previous medical secretarial experience and/or knowledge of medical terminology Membership of AMSPAR

Behavioral tributes

Personal Resilience Be positive and even tempered in the workplace

Professionalism Demonstrate honesty, integrity and ethics in the workplace.

Leadership Focuses own and others actions to achieve goals Supports the Ramsay culture; contributing to and fostering a positive working team environment

Key Performance Criteria

Personal & Professional Development Act in a professional manner at all times when dealing with internal and external customers Promote the company in a positive manner both internally and externally Demonstrate a good work ethic that includes punctuality, integrity, respect of others and a commitment to professional practice Adhere to Ramsay policies and procedures Be responsible and accountable for own designated responsibilities Participate in the annual Performance Development Review process Undertake reasonable training and development in order to retain and improve upon existing skills

Customer Service

Treat all customers with respect and equality whilst meeting all aspects of our services in a timely and professional manner Recognise and tolerate individual differences in others including gender, sexual preferences, age, disability and culture in line with Ramsay Health Care Equal Opportunities and Dignity at Work policies Maintain communication networks with key senior managers, staff and other stakeholders so that quality business outcomes are achieved Dress and personal presentation reflect the requirements of the Ramsay Health Care Dress Code

Teamwork and Communication Demonstrate the ability to work both independently and within a team structure Behave in a friendly and supportive manner to other employees Work collaboratively and cooperatively with all members of the team Resolves any workplace conflict in a professional manner through the correct organizational processes Assist new members of staff to effectively perform their role Demonstrate good communication skills Liaise with colleagues and stakeholders and report outcomes or needs to the relevant function manager or Director Attend departmental meetings and read relevant communications while contributing to improving standards of services in line with the needs of the business

Technical Skills & Application

Continuous Improvement

Promote best practice in line with organizational policies and procedures Be involved and support quality projects being undertaken in the department and the organization

Risk Minimization

Ensure safety of self and others in the workplace adhering to relevant Ramsay Health Care Health and Safety policies Undertake local workplace health and safety training including induction and mandatory training sessions, such as Manual Handling and Emergency Procedures Participates in and contribute to health and safety to ensure a safe work environment for clients, community, staff and visitors Report all incidents and hazards utilising the appropriate reporting procedures and mechanisms All job holders have a duty and are expected to comply with Ramsay infection control policies and best practice guidelines. Those with managerial responsibilities are expected to ensure that staff have the infrastructure, resources, and teaching and training required to encourage compliance with infection control policies and best practice guidelines. Responsible for adhering to the Company’s Risk Management policies Responsible for adhering to the Company’s policies on Confidentiality and Information Security whether in paper form or electronic. All job holders are required to act w