Patient Relation Officer

3 weeks ago

South West London, United Kingdom Bupa Care Homes Full time

**Job Description**:
Patient Relations Officer

Cromwell Hospital, London SW5 0TU

Permanent

£24,088.22 + Fantastic benefits

Full time - 37.5hrs

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

To provide an efficient, comprehensive and flexible service to all Hospital customers ensuring excellent standards of customer care are maintained at all times.

What you'll do:

- To proactively be aware of patients arriving and leaving the hospital greeting them with a smile, exhibiting positive body language and proactively engage with patients when they appear to be needing assistance in all areas of the lobby.
- To ensure that personal presentation and behaviour is of the highest standard at all times.
- To take necessary measures to ensure that the presentation of the hospital, both inside and outside is impeccable, i.e. tidy up and organise newspaper and magazine displays, remove empty beverage cups and other wraps from tables, ensure the forecourt is tidy at all times and proactively communicate with housekeeping to ensure public areas are maintained regularly.
- To assist patients and clients with arranging transport to and from the hospital by hailing black cabs or ordering a car service with the assistance of the Receptionist at the Main Reception desk.
- To ensure that the product knowledge of the Hospital and its services is current and that patients and clients are advised/directed accordingly.
- To promote a positive perception of the company at all times both internally and externally through the provision of a polite, professional and courteous service.
- Dealing with general and specific queries from patients, doctors, purchasers & other departments via telephone, letter and in person.
- Special attention and assistance must be given to patients who might need additional help due to language barriers, physical disabilities or other factors that might be restricting them or making the hospital visit more challenging.
- To build and maintain effective working relationships across the hospital and in particular the Outpatient department, the Business Office Admissions team and the International Patients Centre.
- Assist International Patients with their inquiries, securing interpreters to assist them and ensuring that the various hospital procedures are clarifies in order for them to secure necessary documentation.
- Assist the Front of House team in escorting patients to their rooms or to other departments within the hospital.
- Proactively assist the Patient Coordinators in managing the workflow by identifying staff members who are available to assist patients when patients might be waiting in another part of the lobby and to escort the patient to the staff member available.
- Assist with achieving the Key Performance Indicators set for your area
- This job description is not exhaustive and maybe changed at any time in agreement with the post holder.

What you'll bring:

- Direct facing Patient/Client interaction
- Assertive, articulate and polite.
- Good written and spoken English.
- Good communication and strong interpersonal skills.
- Able to work on own initiative, prioritise work and meet deadlines.
- Good timekeeping but prepared to be flexible.
- Proven experience of delivering customer services to an exceptionally high standard
- Clean Drivers licence
- Able to lift and carry luggage in order to assist patients
- Ability to work under pressure and remain calm.
- Confident and assertive manner.
- Natural ability to empathise with patients and demonstrate a genuine care.
- Ability and willingness to work any shift during the opening hours.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Patient Relations Officer, you'll be eligible for:

- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Support with travel costs via a season ticket loan or cycle2work
- Discoun

  • Patient Relation Officer

    4 weeks ago

    South West London, United Kingdom Bupa Full time

    Patient Relations Officer Cromwell Hospital, London SW5 0TU Permanent £24,088.22 + Fantastic benefits Full time - 37.5hrs Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone...

  • Patient Relations Officer

    3 weeks ago

    South West London, United Kingdom Bupa Care Homes Full time

    **Job Description**: Patient Relations Officer Cromwell Hospital, London SW5 0TU Permanent £24,088.22 + Fantastic benefits Full time - 37.5hrs Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself...

  • Patient Relation Officer

    4 weeks ago

    South West London, United Kingdom Bupa Full time

    **Patient Relations Officer** **Permanent Contract** **Cromwell Hospital, London SW5 0TU** **£ **25,526.80 **+ Fantastic benefits** **Full time - 37.5hrs** - We consider all types of flexibility, including locations, hours and working patterns. _ **We make health happen** Working in our UK support functions you’ll play a key part in helping our...

  • Patient Relation Officer

    1 day ago

    South West London, United Kingdom Bupa Full time

    **Patient Relations Officer** **Permanent Contract** **Cromwell Hospital, London SW5 0TU** **£ **25,526.80 **+ Fantastic benefits** **Full time - 37.5hrs** - We consider all types of flexibility, including locations, hours and working patterns. _ **We make health happen** Working in our UK support functions you’ll play a key part in helping our...

  • Patient Relations Officer

    4 days ago

    West Wickham, Greater London, United Kingdom Bupa Care Homes Full time

    Job Description:Patient Relations OfficerCromwell Hospital, London SW5 0TUPermanent£24, Fantastic benefitsFull time - 37.5hrsHere you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is...

  • Growth Lead

    5 days ago

    London, Greater London, United Kingdom Relation Full time

    Growth Lead, London Discovering the relationships at the heart of biology to cure disease We are an end-to-end biotech developing transformational medicines, with technology at our core. Our ambition is to understand human biology in an unprecedented way; discovering therapies that will treat some of life's most devastating diseases. We leverage...

  • Growth Lead

    2 weeks ago

    London, United Kingdom Relation Full time

    Growth Lead, London Discovering the relationships at the heart of biology to cure disease We are an end-to-end biotech developing transformational medicines, with technology at our core. Our ambition is to understand human biology in an unprecedented way; discovering therapies that will treat some of life's most devastating diseases. We leverage...

  • Growth Lead

    2 weeks ago

    London, United Kingdom Relation Full time

    Growth Lead, London Discovering the relationships at the heart of biology to cure disease We are an end-to-end biotech developing transformational medicines, with technology at our core. Our ambition is to understand human biology in an unprecedented way; discovering therapies that will treat some of life's most devastating diseases. We...

  • Growth Lead

    2 weeks ago

    London, United Kingdom Relation Full time

    Growth Lead, London Discovering the relationships at the heart of biology to cure disease We are an end-to-end biotech developing transformational medicines, with technology at our core. Our ambition is to understand human biology in an unprecedented way; discovering therapies that will treat some of life's most devastating diseases. We leverage...

  • Commercial Lead

    2 weeks ago

    London, United Kingdom Relation Full time

    Discovering the relationships at the heart of biology to cure disease We are an end-to-end biotech developing transformational medicines, with technology at our core. Our ambition is to understand human biology in an unprecedented way; discovering therapies that will treat some of life's most devastating diseases. We leverage single-cell and multi-omics...

  • Commercial Lead

    2 weeks ago

    London, United Kingdom Relation Full time

    Discovering the relationships at the heart of biology to cure disease We are an end-to-end biotech developing transformational medicines, with technology at our core. Our ambition is to understand human biology in an unprecedented way; discovering therapies that will treat some of life's most devastating diseases. We leverage single-cell and multi-omics...

  • Website Management Lead

    5 days ago

    London, Greater London, United Kingdom Relation Full time

    Discovering the relationships at the heart of biology to cure disease We are an end-to-end biotech developing transformational medicines, with technology at our core. Our ambition is to understand human biology in an unprecedented way; discovering therapies that will treat some of life's most devastating diseases. We leverage single-cell and multi-omics...

  • Secure Mental Health Patient Transport Officer

    6 days ago

    South East London, United Kingdom PATIENT TRANSPORT (UK) LTD Full time

    Applicants must have a Full, Valid and Clean UK Driving licence which they have held for longer than 3 years. The role will involve the applicant working as part of a 2 person crew to successfully manage and convey mental health patients between healthcare locations. Day Shift roles are available. Full training will be provided although applicants with...

  • Patient Experience Officer

    2 weeks ago

    London, United Kingdom Venn Group Full time

    **Full-time Temporary Contract Requirement** **Patient Experience Officer** Venn Group is currently working with a reputable NHS organisation in London for a Patient Experience Officer to support the organisation. - Provide a central and visible point of contact for any service user requiring information or advice about the NHS or on health related...

  • Patient Liaison Officer

    2 weeks ago

    London, United Kingdom HCA Healthcare UK Full time

    **_This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care._** **Location**: 47 Nottingham Place, Marylebone, London, W1U 5 LZ **Contract**: Permanent & full time - 37.5 hours/week - varied shift pattern **Salary**: Competitive _dependent on skills & experience_ **Employment...

  • Patient Access Officer

    2 months ago

    London, United Kingdom HCA Healthcare UK Full time

    **_This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care._** **Location**: Princess Grace Hospital **Contract**: Permanent & full time - varied shifts - Monday to Sunday on a rotation basis covering shifts from 8 AM to 10 PM - 7.5 hours **Salary**: £25,000 per annum dependent on...

  • Patient Experience

    4 weeks ago

    West Midlands, United Kingdom GCS Recruitment Specialists Ltd Full time

    **Patients Experience and Complaints Support Officer** I am working with a Public Sector Organisation based in Birmingham who are looking for a Patients Experience & Complaints Officer for 3 Months Initially. The role is full time, to start ASAP and paying up to £18.81 Umbrella per hour. The role is in scope of IR35. **Duties & Responsibilities** -...

  • Patient Experience

    2 weeks ago

    West Midlands, United Kingdom Eden Brown Synergy Full time

    **Patients Experience and Complaints Support Officer** I am working with a Public Sector Organisation based in Birmingham who are looking for a Patients Experience & Complaints Officer for 3 Months Initially. The role is full time, to start ASAP and paying up to £18.81 Umbrella per hour. The role is in scope of IR35. **Duties & Responsibilities** -...

  • Patient Liaison Officer

    7 days ago

    London, United Kingdom HCA Healthcare UK Full time

    **Job Title**:Patient Liaison Officer **Location**:London **Full time **37.5 hours per week **Shifts Pattern**:Between 8am and 8pm - on Rota (to include 1 in 5 weekends) **Fixed Term Contract** **Salary: Up to** We’re looking for a **Patient Liaison Officer** to join our Concierge team based in Marylebone, London. Our medical concierge service offers a...

  • Office Administrator

    3 weeks ago

    London, United Kingdom MDS Patient Support UK Full time

    Job description Cancer charity **MDS UK** is seeking a full-time, experienced **Office Administrator,** based partly at Kings College Hospital in London (SE5) and partly at home. The successful person will join a small but dedicated team of staff, trustees and volunteers to deliver first-class support services to patients with rare forms of blood cancer, as...