Cardiac Rehab Secretary

Key Responsibilities To ensure post addressed to the services is promptly collected, sorted, recorded and actioned as appropriate. To act on own initiative where appropriate in responding to incoming mail. Act as a focal point for the clinical team. Provide a friendly and professional service; deal with enquiries from a multitude of sources following Trust policies and standard operating procedures.

To ensure all duties are undertaken in line with standard operating procedures and to enable the achievement of Trust and Service specific Key Performance Indicators. To request, cancel and re-arrange appointments when necessary. Frequently receive and respond appropriately to telephone and personal enquiries from patients, relatives, GPs, other consultants and external bodies, referring enquiries to the consultants / clinical team where necessary. This will require analysis of queries/issues, making judgements about how to deal with them and escalating as appropriate.

This may require the use of tact/ empathic or reassurance skills. In addition, persuasive skills are often required where agreement or co-operation is required in trying to avoid Trust complaints. Prioritise and ensure clinical investigations are acted upon appropriately and timely, within standard operating procedures. Accurate recording of all paper/computerised patient records, updating and amending information timely and within standard operating procedures.

This may include clinic letters, medico-legal reports and other administrative work. Keep appropriate statistical records/information as and when required for the clinical team for audit purposes. Provision of statistical returns required at regular intervals. This may involve entering statistical data onto databases.

Responsible for the receipt of referral letters with timely input onto the computerised IT Systems and ensuring that all patients demographic information is recorded accurately in order to arrange outpatient appointments for clinics in accordance with service specific requirements. To be responsible for ensuring copies of correspondence are stored in the patients records in accordance standard operating procedures. To be responsible for the confidential management of patient records and ensure that all documentation is returned to the appropriate department timely within standard operating procedures. To be responsible for the preparation of patient records for admission, transfer and discharge in a timely manner as and when required.