Despatch Operative

2 weeks ago


Derby, United Kingdom ISS Facilities Services Ltd Full time

1. Dealing with the effective efficient assignment of jobs logged by the helpdesk team on behalf of the trust in switchboard.

2. Liaise with departments and wards to arrange the movement of deceased patients and advise any possible delays or issues that may arise, obtain further detail if required.

3. Ensure jobs logged on the system are dispatched to staff ensuring all jobs are assigned with in the allocated timeframe (using the despatch crib sheet).

4. You must be fully trained to manage the dispatch function of the FMHD including logging of jobs and following up with jobs i.e. ensuring all jobs are allocated, accepted, and completed in the correct timeframes (using the despatch crib sheet).

5. You must follow up any delays to ensure the time parameters are met (using the despatch crib sheet).

6. Ensuring the designated staff for emergency response are alerted in agreed timescales following emergency alarm activations such as, cardiac arrest calls, air ambulance and departures, MHP calls, dire needs bloods and priority one bloods including any other incidents requiring emergency action communicated through either the bleep pager system or telephone.

7. Alert staff via radio system to allocate and assign tasks efficiently, ensuring a response is received to start and complete the tasks in the correct timeframe.

8. Ensure radios are collected, signed for and the number is logged on the sheet (following the radio process), to ensure communication is maintained with all required staff. Ensure radio returns are recorded on the log sheet and put on charge at the end of each shift.

9. Ensure service track handhelds are handed out, signed for recording the number and name on the log sheet (following the service track process). Ensure handheld returns are recorded on the log sheet and the handheld is put on charge.

10. Demonstrate duties to new or less experienced Telecoms Operatives as delegated by the departmental Manager or their nominated deputy to ensure new staff are fully trained in dispatch duties.

11. When there is less activity than there is resource, log and allocate scheduled tasks i.e. gas collection from wards (to be taken to gas sheds), Corridor sweep for bed, trolleys and chairs (to be moved to the designated location) mattress collections.

**Salary**: £10.37 per hour

Schedule:

- Day shift
- Night shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Derby, DE22 3NE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Warehouse experience: 1 year (preferred)

Work Location: One location


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