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Full Time Customer Service Advisors

3 months ago

Glasgow, United Kingdom Capita Full time

**START DATE: 10th June 2024**

**Location: SkyPark Finnieston Square, Glasgow. Hybrid working contract. Training fully office based, then hybrid working pattern will follow. At present the pattern is as follows: 1 day per week working in office and 4 days working from home.**

**Salary: £24,044.80**

**Working Hours: 40 Hours a week Monday - Friday 8am - 6pm.**

**Contract Type: Permanent contract.**

We are seeking full-time Customer Service Advisors to be part of our vibrant team. You will be responsible for assisting customers with queries and general administration of their life and pensions account.

Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers. **Full training is provided which will last around 8 weeks. Please note training is fully office based.**

**What you will do**:

- Answer inbound calls from customers regarding their life and pension policy.
- Complete administration work from the call within service standards
- Ensure customer records are accurately maintained
- Communicate effectively both verbally and in writing.
- Achieve targets to maintain productivity, quality, and contractual service level agreements.
- Manage own workload effectively and prioritise accordingly to meet targets.
- Accurately complete any quality/productivity documentation required.

**What we are looking for**:

- Previous experience in a customer service role
- A genuine passion for helping people.
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve.
- A fast learner with an attention to detail
- The ability to work under pressure and prioritise workload.
- Someone who is punctual and reliable.
- Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English

**Notes**

**What’s in it for you?**
- A competitive basic salary of £24,044.80
- 23 days holiday **(rising to 27)** with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**About Capita Regulated Services**

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account, and arrears management. Join us and discover better as you shape the future of regulated services.

**Equal Opportunities**

**Job Types**: Full-time, Permanent

Pay: £24,044.80 per year

**Benefits**:

- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Paid volunteer time
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Glasgow

Expected start date: 10/06/2024