Customer Service Supervisor

2 weeks ago


Craigavon, United Kingdom The Rink Sports Arena & Multipurpose Centre Full time

**Job description**

The Customer Service Supervisor is responsible for assisting in the management of our visitors’ experience, working with the assistant operations manager and other members of the customer service team.

The Customer Service Supervisor is required to assist with the over-arching running of the venues weekend activities ensuring that we are providing the highest standards of customer experience for our visitors, maintaining a security presence at all times and ensuring that the Health and Safety policy is adhered to throughout.

This is a proactive customer facing position with responsibilities for staff performance and development. Our Customer Service Supervisors strive to develop excellence and improvements in customer experience at all times, and to act as the Visitor Champion.

This part time roll has a guaranteed minimum 14 hours per weekend spread across, Friday evening, Saturday & Sunday shifts. Working hours are rota based and requires flexibility to work unsociable hours. Extra hours will be available on a week to week basis, based on booking.

**Key Responsibilities**:

- To actively engage with our customers from point of entry.
- Ensures high standards of the customer experience are always maintained.
- Resolves customer complaints and turns potentially negative situations into positive ones.
- Motivating and encouraging a team to achieve targets and deliver the best possible customer experience.
- Understands and can lead the team to achieve key performance indicators set for the daily operations.
- Displays knowledge of and work within compliance to applicable legislation including food safety, health and safety, and employment standards.
- Responsible for the opening and closing of the facility when required.
- Maintaining operational standards within the venue, such as product quality, food hygiene standards, customer experience, speed of service, hospitality and facility cleanliness.

**Requirements**:

- Must have a flexible and disciplined approach to work.
- Some experience of working in a hospitality setting.
- Able to work as part of a team and on their own.
- Must be educated to Higher Secondary School/ RQF Level 3/BTEC /A Levels.
- Fluent in the English Language (Minimum B1 level).
- Knowledge of Food hygiene would be advantageous.
- Understanding of Health & Safety procedures is desirable.

**Job Types**: Part-time, Permanent
Part-time hours: 14 per week

**Salary**: From £10.18 per hour

**Benefits**:

- On-site parking

Schedule:

- Holidays
- Weekend availability

Ability to commute/relocate:

- Craigavon: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person



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