Floor/bar Staff

4 weeks ago

Richmond, United Kingdom The Hand and Flower Full time

**Experienced TEAM MEMBER**

**Job Description and Person Specification**

**General Purpose**:
Preparing beverages for patrons, serving them at the bar or at the table including food orders. Maintaining a clean and organised work environment ensuring a pleasant experience for every customer across all operational functions within the business.

**Bartender Job Duties**:

- Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
- Taking beverage orders from customers at the bar or table and serving drinks as requested, paying extreme attention to detail
- Satisfying patron requests in a timely manner
- Assessing customer preferences and making drink recommendations
- Providing a positive and friendly guest experience by interacting with patrons
- Collecting money for drinks served and providing change as needed
- Checking identification to verify legal age requirements for all customers
- Maintaining correct till balances
- Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
- Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
- Organising the bar area to streamline drink preparation and inventory
- Slicing, pitting, and preparing fruit garnishes for drinks
- Preparing and serving appetisers, snacks, or other food items for customers at the bar and tables
- Complying with all food and beverage regulations
- Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour

**Table service duties**
- Welcomes customers when they arrive at a restaurant and drinking establishment
- Introduces customers to the menu and announces daily or seasonal menu specials
- Answers questions about menu items, ingredients, and pricing
- Takes customers' orders for food and drink by writing them on a ticket, entering them into the till
- Passes customer orders along to kitchen staff for preparation
- Prepares drinks and serves them to customers
- Collects food orders from the kitchen, verifies that they are correct, and serves them to customers
- Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary
- Removes used dishes, glasses, and flatware from tables
- Prepares cheques and delivers them to customers
- Processes cash and credit card payments and returns change to customers if necessary
- Sets tables with dishes, glasses, and flatware and refills condiments
- Maintains familiarity with menu items, specials, and restaurant information
- Meets with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs

**Bartender Skills and Qualifications**:
Training or Experience with Bartending, or floor service Strong Communication Skills, Positive Attitude, Personable demeanour, Multitasking, Attention to Detail, Organisation, Ability to Stand for Long Periods, Strong Observational Skills, Conflict Resolution, Computer Literacy.

**Table service skills and qualifications**

Able to work in a fast paced and physically demanding role, Attention to Detail, Ability to Multitask, Written and Verbal Communication, Customer Service Skills, Interpersonal Communication, Teamwork, Ability to Work Under Pressure, Positive Attitude, Familiarity With Alcohol Restrictions or Laws.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20/36 per week

**Salary**: £9.00-£12.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Wellness programme

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Tips

Ability to commute/relocate:

- Richmond: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Restaurant/Bar: 1 year (preferred)

Work Location: In person

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