Adviceline Support Officers

4 weeks ago

Barnet, United Kingdom Citizens Advice Merton and Lambeth Full time

Job description

**Hours**:Full
- and part-time positions (part-time: Mon - Weds, 22.5 hours per week; full-time: 37.5 hours per week)

**Contract**: Permanent

**Location**: Hybrid - CAML Offices/ home working, minimum of 3 office days a week

**Salary (pro rata for part-time)**:£25,642.50 FTE

**Annual Leave**: 25 days (pro rata for part time), Charity Day, plus public holidays

**Pension**: The charity operates a pension scheme

**The charity offers an employee assistance programme**

**Deadline: 6pm, Thursday 27th June 2024**

**Citizens Advice Merton and Lambeth is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.**

Citizens Advice Merton and Lambeth is looking to recruit Adviceline Support Officers (full
- and part-time) to join our team. If you are passionate about supporting individuals in need, have excellent communication skills and are interested in joining a dedicated professional team we would love to hear from you.

As an Adviceline Support Officer you will:

- Use your skills and experience to help others in need by phone and online
- Be the first point of contact for clients contacting our Adviceline
- Receive comprehensive induction and ongoing training
- Work closely with wider team members and other charity services
- Be a member of our friendly and supportive charity team

On successful completion of office based probation, this role will be a minimum of 3 office days a week. When office based the Adviceline team works from our Mitcham office, but you could also be asked to work from our Kennington or Morden Offices.

Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.

**Main duties and responsibilities**
- Support clients contacting Adviceline for information, support and advice
- Support clients on the phone and online using sensitive listening, supportive and questioning skills.
- Identify key information about the problem including time limits, key dates and any requirement for urgent advice or action (using Citizens Advice information, scripts and other diagnostic tools, as appropriate).
- Using information resources, tools and knowledge of local and national advice support services, identify and agree the appropriate next step, taking into consideration the client’s ability to self-help, the complexity of the problem, the potential consequences and local resources.
- Refer clients appropriately (both internally and externally) in accordance with clients’ needs, following agreed protocols.
- Provide excellent customer care and support to anyone who calls, dealing professionally and empathetically with challenging, emotional or distressed customers
- Use IT and client management systems effectively to book appointments, send information, make referrals and record actions.
- Work with the wider charity team and other organisations to ensure clients are supported with related advice issues
- Ensure all work is fully compliant with our policies and procedures
- Assist and contribute to charity’s communications, research and campaigns work
- Professionally represent Citizens Advice Merton and Lambeth
- Other duties as requested by your team manager or senior managers

**Professional Development**
- The successful applicant will receive comprehensive induction to the charity and our work. We support team members in their professional development to ensure we’re up to date with latest national policy and legislative changes, charity policies and procedures, and undertake appropriate training as agreed with your line manager.

**Person Specification**
- Experience of working with the public either via phone, online or face-to-face (essential)
- Excellent communication skills (essential)
- IT competency and experience (essential)
- Experience of working within a staff and volunteer team (desirable)
- Experience or understanding of advice issues (desirable)
- Knowledge of client management systems or Casebook (desirable)
- Experience of using and navigating recognised support websites (desirable)
- Ability and willingness to work as a member of wider charity team
- Understanding of, and commitment to, the aims and principles of the Citizens Advice service and our equality and diversity policies.

**This job description and personal specification does not form part of any contract.**

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply.

**We are registered with the Information Commissioner's Office and will process your personal data in accordance w

  • Support Worker

    4 weeks ago

    Barnet, United Kingdom Creative Support Full time

    Do you have the commitment and values to make a real difference to the lives of people with learning disabilities? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations? Creative Support is a not-for-profit organisation which provides high quality, person-centred...

  • Support Worker

    4 weeks ago

    Barnet, United Kingdom Creative Support Full time

    Do you have the commitment and values to make a real difference to the lives of people with learning disabilities? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations? Creative Support is a not-for-profit organisation which provides high quality, person-centred...

  • Security Officer

    2 weeks ago

    Barnet, Greater London, United Kingdom Premier Support Services Full time

    We are looking to recruit 1 x Security Officer, on a rota basis, 8.4 hours a day.Pay Rate: £11.05 p/hWorking in a leisure and hospitality environment.We are seeking a professional security officer with a Valid SIA License to work at one of our clients premises, you will be a lone worker so experience in a similar role is advantages however training is...

  • Office Administrator Needed in Barnet

    4 weeks ago

    Barnet, United Kingdom Reed Business Support Full time

    Reed are working with a clothing and fabric manufacturing company near Barnet, North London that focuses on designing luxury dresses that are being supplied by John Lewis, Debenhams and House of Fraser that are looking for a Customer service / Office Administratorin their office. The role can progress to an Operation Manager Assistant role and the person...

  • Office Administrator Needed in Barnet

    2 weeks ago

    Barnet, Greater London, United Kingdom Reed Business Support Full time

    Reed are working with a clothing and fabric manufacturing company near Barnet, North London that focuses on designing luxury dresses that are being supplied by John Lewis, Debenhams and House of Fraser that are looking for a Customer service / Office Administratorin their office.The role can progress to an Operation Manager Assistant role and the person will...

  • Recruitment Support Officer

    2 weeks ago

    Barnet, Greater London, United Kingdom Colbern Limited Full time

    NCDRecruitment Support officerBarnetContract£13.16 per hourOur client is looking for an experienced Recruitment Support Officer.To provide end to end recruitment administrative and clerical support to the recruitment function, ensuring high quality, fast and safe recruitment. Work in directly partnership with the Recruitment Consultant to ensure hiring...

  • Business Support Officer

    2 weeks ago

    Barnet, Greater London, United Kingdom SUPERCAR HIRE LIMITED Full time

    PRIMARY JOB FUNCTIONThe Repairs Administrator will be responsible for delivering high levels of administrative support linked to the ongoing successful integration & future delivery of the repairs service within the council.DUTIES AND RESPONSIBILITIES Providing high quality administrative support to a Service area within Responsive repairs and working within...

  • Travel Support Officer

    2 weeks ago

    Barnet, Greater London, United Kingdom Blue gorilla vape Full time

    To support the rental management of our bike hangar scheme we are currently working on migration to a new software platform.Key responsibilities: Active travel support To assist the team to provide, maintain, implement, review and proactively improve the services provided by the Active Travel Team. To respond to correspondence, ensuring Council deadlines are...

  • Recruitment Support Officer

    2 weeks ago

    Barnet, Greater London, United Kingdom Essential Employment Full time

    Recruitment Support Officer based in Barnet and the rate is £13.16ph PAYEThis is a part time role working on a temporary contract.Employer Reference: RQ830924They will work in directly partnership with the Recruitment Consultant to ensure hiring managers gain a great experience throughout their hiring journey, provide end to end administrative support with...

  • Business Support Officer

    2 weeks ago

    Barnet, United Kingdom Novax Recruitment Ltd Full time

    Business Support Officer Barnet (Remote) £14.57 per hour Contract (3 months+) The Role: To provide efficient and effective administrative support to the AMHPs, providing a high level of customer service, and ensuring that administrative processes are conducted in accordance with Council policy. The Approved Mental Health Professional (AMHP) Service...

  • Business Support Officer

    2 weeks ago

    Barnet, United Kingdom Novax Recruitment Ltd Full time

    Business Support OfficerBarnet (Remote)£14.57 per hourContract (3 months+)The Role:To provide efficient and effective administrative support to the AMHPs, providing a high level of customer service, and ensuring that administrative processes are conducted in accordance with Council policy.The Approved Mental Health Professional (AMHP) Service provides the...

  • Recruitment Support Officer

    2 weeks ago

    Barnet, Greater London, United Kingdom Recroot Ltd Full time

    Recroot are looking for a Recruitment Support Officer to join our client based with Barnet Council.This role is starting asap, working Mon to Fri up to 36 hours a week in an on-going contract. Work in directly partnership with the Recruitment Consultant to ensure hiring managers gain a great experience throughout their hiring journey. Provide end to end...

  • Pastoral Support Officer

    1 month ago

    Barnet, Greater London, United Kingdom Southgate School Full time

    We are seeking to appoint an outstanding, highly motivated and enthusiastic Pastoral Support Officer to join our Support and Intervention Team at Southgate School. The successful candidate will support the wider team in achieving the school vision 'Excellence for All' and should be an individual who has excellent organisation and communication skills. This...

  • Pastoral Support Officer

    4 weeks ago

    Barnet, Greater London, United Kingdom Southgate School Full time

    We are seeking to appoint an outstanding, highly motivated and enthusiastic Pastoral Support Officer to join our Support and Intervention Team at Southgate School. The successful candidate will support the wider team in achieving the school vision 'Excellence for All' and should be an individual who has excellent organisation and communication skills. This...

  • Pastoral Support Officer

    2 weeks ago

    Barnet, Greater London, United Kingdom Southgate School Full time

    We are seeking to appoint an outstanding, highly motivated and enthusiastic Pastoral Support Officer to join our Support and Intervention Team at Southgate School. The successful candidate will support the wider team in achieving the school vision 'Excellence for All' and should be an individual who has excellent organisation and communication skills. This...

  • Business Support Officer

    2 weeks ago

    Barnet, United Kingdom Novax Recruitment Ltd Full time

    Business Support OfficerBarnet (Remote)£14.57 per hourContract (3 months+)The Role:To provide efficient and effective administrative support to the AMHPs, providing a high level of customer service, and ensuring that administrative processes are conducted in accordance with Council policy.The Approved Mental Health Professional (AMHP) Service provides the...

  • Pastoral Support Officer

    1 month ago

    Barnet, United Kingdom Southgate School Full time

    We are seeking to appoint an outstanding, highly motivated and enthusiastic Pastoral Support Officer to join our Support and Intervention Team at Southgate School. The successful candidate will support the wider team in achieving the school vision ‘Excellence for All’ and should be an individual who has excellent organisation and communication skills....

  • Business Support Officer

    2 weeks ago

    Barnet, Greater London, United Kingdom Games & gears Full time

    To provide a broad-spectrum of general administrative support to a range of services across the council.To supervise the day to day work allocation of the Business Support Officers ensuring the smooth running and delivery of administrative activities.Management of business support staff, conducting quality conversations and contributing to the annual review...

  • Safeguarding and Pastoral Support Officer

    4 weeks ago

    Barnet, United Kingdom Protocol Education Full time

    Safeguarding and Pastoral Support OfficerMonday to Friday, 8.00 am to 4.00 pmJoin this high-achieving and multicultural school as a Safeguarding and Pastoral Support Officer. Working closely with the Designated Safeguarding Lead and the Safeguarding Team, you will play a vital role in promoting students' welfare and care, while building effective liaisons...

  • Support Officer

    3 weeks ago

    Barnet, United Kingdom Maze 8 Solutions Ltd Full time

    PAYE £13phUmbrella £17phPurpose of Job:To create a positive impact on young people by delivering effective interventions and securing employment for young people. The post holder will engage both youth or participation workers and young people. They will also support the project management of the delivery of our provision to wider stakeholders.Key...