Caseworker

Anne Marie Morris, Member of Parliament for Newton Abbot, is looking to recruit a full-time member of staff as a caseworker to join her Constituency Office team based in Newton Abbot, Devon. This is a responsible position involving as it does dealing with difficult and often sensitive personal problems for constituents and problems facing local businesses. It involves engaging with local government and health authorities on issues including health, care, benefits, planning and housing and with ministers.

Key responsibilities include:

- Reading correspondence to the MP and advising on and drafting responses and ministerial letters
- Attending surgeries and other local meetings as appropriate taking notes and ensuring follow up action is taken
- Reviewing and responding to social media queries and comments
- Organising meetings for the MP, taking phone calls and answering the office door to constituents
- Getting to know and understand local issues, so that local knowledge is reflected in case handling
- Keeping accurate records in our casework management system and monitoring case progress
- General office administration and support, including the dispatching of correspondence
- Assist with other office tasks as required.
- Have excellent communication and interpersonal skills, as well as be a team player
- Have some experience of working with members of the public
- Have an ability to take the initiative and work proactively to manage competing deadlines, to prioritise tasks and work independently
- Have an excellent attention to detail, especially in written communications
- Have the ability to work in a sensitive and confidential manner at all times
- Excellent IT skills including Microsoft Office packages
- Understand the importance of good customer services

**Salary**: £21,529.00-£32,983.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Newton Abbot TQ12 2DF: reliably commute or plan to relocate before starting work (required)

Work Location: One location