Customer Service Representative

7 months ago


Beaconsfield, United Kingdom Entersol limited Full time

We are hiring a customer service representatives to manage existing and new client queries and complaints. You will be asked to process and log all calls and cases, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products and services that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements**:

- English and Math GCSE or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

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**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£29,000.00 per year

**Benefits**:

- Canteen
- Company car
- Company events
- Free parking
- Gym membership
- Health & wellbeing programme
- Language training provided
- On-site parking
- Sick pay
- Work from home

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Yearly bonus

Work Location: In person

Reference ID: Customer service representative



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