Customer Experience Analyst

2 days ago


Cheshire, United Kingdom Harnham - Data & Analytics Recruitment Full time

**CUSTOMER EXPERIENCE INSIGHT ANALYST
NORTH WEST ENGLAND (remote first)
£45,000 - £50,000 + BENEFITS**

A unique opportunity to join this leading construction company who have sustainability as a core value, paving the way for a better future, and using data to drive what they do.

**THE COMPANY**

This is a global construction business that is now using new technology to change and transform the industry they work in, combatting climate change and having sustainability as a top priority. They have different business pillars and big plans to fullydigitalise their business, so with a growing analytics team, it's all about using insight to drive new changes

**WHAT WILL YOU GET TO DO?**

Coming in and joining the Digital team, you can expect to work alongside a variety of team members while reporting to the Senior Analyst in the team. Your role will involve:

- Analysing complex customer data sets from different sources, understanding things like demographics for segmentation, behaviour and trend analysis
- Focus on the CX program, which covers a variety of businesses within the group
- Looking at customer experience data, NPS scores and understand the drivers behind these
- Digging deep into this data to find and then share actionable insight and recommendations with stakeholders
- Conducting driver analysis to find what is driving customers and their feedback, what are their motivations, their reasons for their scores.

**WHAT ARE WE LOOKING FOR IN YOU?**

Essential:

- An experienced insight analyst who can hit the ground running, having previously worked within customer analytics and with customer experience data
- Excellent analytical skills with SQL for data work, able to code and manipulate complex customer data sets
- Statistical knowledge for handling and/or modelling different data sources across customer, CX, CRM and finance
- Excellent communication skills for liaising with stakeholders across the group, potentially even up to C-suite.

Desirable:

- Experience working with Python/R so that when the business is ready to get into more advanced analytics and statistical modelling, you can be the go-to person for this knowledge and skillset, and take ownership of this trajectory

**WHAT'S IN IT FOR YOU?**
- Salary up to £50,000 DOE + benefits
- Flexible hybrid working - this is a remote first role. Your manager will be based in Liverpool and the wider team is dotted across the North of England, so a presence here is desirable. The two main meeting hubs for the whole team are in North Wales andIreland, and there is international travel 4-6 times a year which is expensed.
- A supportive team environment, heading onto courses together to continue your learning and development
- Future progression and a company that encourages promotion and internal movement They love to see their staff grow and reach new heights.

**HOW TO APPLY?**

Please share your interest in this role by sending your CV to Alanah Chambers via the 'Apply' link on this page.


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