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Credit Controller
4 months ago
**Build your future with Sovos.**
If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.
Sound like this might be the opportunity you have been looking for?
It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.
**The Work You'll Do**
An exciting opportunity has arisen to join our credit control team based in Farnborough/Brighton. The team are responsible for making sure that credit control function works smoothly, and cash flows maintained and great customer experience. You will be responsible for a variety of tasks including cash collection related to your portfolio, delivery of process improvement, rectifying any issues associated with your accounts, monitoring progress, tracking KPI’s, planning and coordination to meet targets set by Collection manager whilst ensuring we deliver positive customer service.
- More specifically, you will:_
- Maintaining high performance levels for credit management processes, ensuring continuous improvement to cash position, recommending, and implementing improvement activities wherever necessary
- Manage your own workload to meet personal and team targets
- Taking ownership of critical accounts, coordinating with relevant parties, and establishing effective communication between internal stakeholders and customers
- Ensuring that systems, procedures, and methodologies are in place to support effective cash collection on all outstanding accounts
- Taking ownership to investigate and resolve customer disputes and ensure high customer satisfaction; escalate recurring dispute/delinquency meetings with manager
- Contribute to the development of Credit Control function and driving down aged debt
- Demonstrates knowledge of processes and procedures for effective credit control and takes a proactive role in improving efficiency and minimising bad debt.
- Assigned or escalated customers, proactively contact customers to ensure timely payments, investigate and resolve reconciliation discrepancies for customer accounts and track and submit refunds for customers with credit balances
- Maintain quality and professionalism whilst accurately controlling ledgers
- Problem solver who provides high level of oversight and support to team
- Undertake any other tasks that may be necessary as specified by Credit Manager
**What We Need From You**
- 3+ years in an accounts receivable, collections or similar role
- Knowledge of CRM and ERP systems required; experience with SFDC and NetSuite preferred
- Institute of Credit Management (ICM) on-going study or qualification desired but not essential.
- Proven experience in a fast-paced Credit control environment.
- Strong time management, organizational and decision-making skills
- Strong sense of personal integrity and accountability
- Ability to prioritize changing demands, multi-tasks and creatively meets tight deadlines in a dynamic environment
- Strong credit control experience from a financial services background.
- Good telephone manner, excellent oral and written communication skills and ability to build relationships with customers
- A high level of numeracy and literacy
- Flexible and adaptable to change
- Strong organisational and analytical skill with an ability to prioritise
**What Does Sovos Offer You?**
- The tools to enhance your life - because we want you to enjoy your life outside of work_
- 30 Days Holiday plus Bank Holidays
- Company Healthcare
- Company Pension
- Company Life assurance and Critical Illness Cover
- Continuing opportunities for further Learning & Development
- Progressive Wellness Program
- A chance to work with talented and passionate people in a rewarding and values-driven environment
- Visit our careers page to learn more
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
**Company Background**
**So, make a difference. Be challenged. Be supported, Love what you do. Work with us.
