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Head of Residential Property Management

4 months ago

London, United Kingdom Management Recruitment Group Full time

**Are you a customer-service orientated leader in property management looking to work hand in glove with a high-end client?**

As the Head of Residential Property Management, you will be responsible for overseeing the day-to-day management of a varied mixed-use portfolio. The client is a prestigious figure in the industry with a wealth of interesting and challenging assets, ranging from residential, block management and commercial. You will be expected to:

- Lead and inspire the residential management team, providing guidance, support and motivation to ensure they meet their targets and deliver exceptional customer service.
- Develop and implement policies and procedures to ensure the smooth running of the portfolio, including maintenance, repairs and property inspections.
- Develop and maintain relationships with key stakeholders including residential and commercial occupiers, contractors, local authorities and other partners to ensure the smooth running of the portfolio.
- Ensure compliance with all relevant legislation and regulations, including health and safety, fire safety, building regulations and data protection.
- Monitor and report on the performance of the portfolio to the client on a regular basis.
- Develop and implement strategies to increase the value of the portfolio and improve the customer experience for occupiers.

You should be able to demonstrate:

- At least 10 years’ experience in residential management or a related field, preferably in London.
- RICS qualified or relevant equivalent degree
- Experience managing a team and delivering exceptional customer service.
- Strong knowledge of residential and commercial property management, including maintenance, repairs and property inspections.
- Strong communication and interpersonal skills, with the ability to build relationships with key stakeholders.
- A proactive and strategic approach to problem-solving and decision-making.
- A strong understanding of relevant legislation and regulations.

If you are a highly motivated and experienced property management professional with a passion for delivering exceptional customer service, we would love to hear from you.

**Emilia Fasano**

**Matthew Evans