Ecommerce Support

7 months ago

Warwick, United Kingdom Jonathan Lee Recruitment Ltd Full time

**Sector**: Automotive
**Function**: Marketing
**Contact**: Dave Harris

**Phone**:01384 446168**
**Duration**: Contract
**Job Ref**:67275
- Job detailsIf you have E-Commerce Support experience and you're seeking a new contract role in Warwick, we want to hear from you Jonathan Lee Recruitment is helping a collaborative company recruit an ECommerce Support, and the role comes with a contract rate of £25.96 per hour. This role is inside IR35. Typicall this role will require being on site in Warwick once or twice a week.

As an ECommerce Support, you will work within the global Brand Partnerships Experience and Collections (BPEC) Ecommerce Team. You will support the e-commerce team and Experience e-commerce end users with several workstreams.

In your first few weeks in this E-Commerce Support role, you can expect to:

- Resolve end-user enquiries, technical issues, and support requests related to the Experience E-commerce tech stack
- Escalate complex issues to the relevant teams and coordinate resolution
- Build and maintain relationships with end-users
- Develop and manage user guides
- Develop and refine support processes and workflows to enhance efficiency and effectiveness
- Experience within a digital marketing, digital development or E-commerce team or agency
- Excellent problem-solving skills
- Excellent communication skills
- Experience using Google Analytics and SEMRUSH or similar
- Knowledge of Agile methodology

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

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