Collections Associate

1 month ago


Manchester, United Kingdom Howarth Morris Full time

This FULLY REMOTE position offers great business to business exposure within a global leader of real estate services and software solutions. This is a great opportunity for strong communicators looking for a professional platform to develop their career

**Key Responsibilities**
- Recover outstanding debt and monitor age debt, in adherence with approved processes, procedures and quality guidelines.
- Resolve client queries at the first point of contact to minimise the number of “disputed” agreements.
- Communicate with both business clients and internal departments to ensure smooth recovery of outstanding monies.
- Escalate complaints to managers to ensure compliance with RICS (Royal Institution of Chartered Surveyors) guidelines.
- Take responsibility for ledger work as and when required.
- Manage your own commercial portfolio

**Position Requirements**
- 18 months+ experience in a telephone based role (preferred).
- Excellent written and verbal communication skills, strong ability to overcome objections.
- Ability to build relationships with internal and external contacts at all levels.
- Strong attention to detail.
- Ability to take ownership and accountability for end-to-end processes.
- Strong organisational and interpersonal skills.
- Target driven.

**What’s in it for you?**
- The collections team offers a great monthly commission structure.
- The Group also offers a range of competitive benefits, including private healthcare, pension contributions, life insurance, season ticket loans and many more.
- The team operates on a home working model with full IT and technical support as well as team meetings and training.
- The team is supported by experienced managers, and operates exclusively on a business-to-business model, providing a great platform, training & support for you to fine tune your experience and progress in your career in a professional environment.
- Many of the collections team go on to become client account managers, analysts, business development executives and many more

**Team**
- From rewards and incentives to remote team socials, the friendly and welcoming teams make the business a great place to work.



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