Patient Liaison Officer

**About the Role**:
Saffron Health Partnership is looking for a patient liaison officer to join our friendly, committed, and hard-working patient services team.

This role is ideally full time, but part time will be considered.

The role of patient liaison officer is part of the patient services team. The team is led by the patient services manager with the support of two team leaders

The main responsibilities of the role include:

- Answer, deal with and navigate incoming phone calls from patients, using a complex appointment system.
- Deal with in-person patient enquiries at a busy reception desk.
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Accepting, issuing, and handing out letters, completed forms, specimen bottles.
- Advising patients of practice procedures.
- Registering new patients
- Excellent communication skills, with a clear and polite telephone manner.
- Excellent administration and organisational skills.
- Ability to prioritise workload, with management guidance where necessary.
- Ability to work in a fast-paced environment.
- Ability to work on own initiative as well as part of a team.
- Confident in using IT and learning new systems.
- Ability to work in a discreet and respectful manner.
- Personal resilience.
- Flexibility and adaptability.

Desirable
- Previous experience of working in a GP surgery.
- Experience of using a clinical system (SystmOne).

**About Us**:
We are a long-established practice with over 21,000 patients. We a very friendly team serving patients from our 3 sites in Biggleswade, Sandy and Langford. This role is based across our 3 sites.

For further information please contact:

- 28 days leave plus Bank holidays.
- NHS Pension Scheme (14.38% employers’ contribution)
- Free staff car park

**Disclosure and Barring Service Check