Customer Experience Advisor S1 Sheffield

4 days ago

Sheffield, United Kingdom Santander Full time

Customer Experience Advisor | S1 | Sheffield

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community**

**We are currently recruiting both full & part time permanent roles, our full-time starting salary of £21,220 is made up of a base salary of £19,500, up to £1,200 discretionary performance related bonus, plus £500 flexible benefits allowance.**

**We currently have Customer Experience Advisor positions available within our Branch Network across several locations, in and around the Sheffield and Leeds **areas.**

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**

We know that flexibility is important to our customers and colleagues, that’s why we’re offering our Customer Experience Adviser roles in a variety of work locations and shift patterns.

If successful, our Branch role will be based within one of our Branch locations in your area. Wherever possible, if successful you will be offered a role at the Branch within the closest distance of your home address. You may also be required at times to work from home.

In addition to our Branch based Customer Experience Adviser roles, we also have opportunities based across your local area for telephony-based Customer Service positions. These would be hybrid roles and would require the flexibility to predominantly work from home, with occasional travel to your nearest Santander branch or Santander contact centre location.

In a full-time Branch based role, you’ll be working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.

If you are interested in a part time role, during the initial training period you would be required to commit to working three 7-hour shifts across Wednesday, Thursday and Friday, from 9am - 5pm for your first 3 weeks in role. Following this, you would return to your agreed part time working hours.

If you are successful in reaching interview stage, your interview will be conducted remotely via Zoom.

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
- Starting salary of £19,500
- Eligible for a discretionary performance-related annual bonus
- Receive a £500 annual cash allowance to spend on our great range of benefits
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
- 24/7 access to an online employee discount platform
- Share in Santander’s success by investing in our Sharesave and Partnership shares plans
- Support your favourite causes through char

  • Customer Service Advisor S1 Fs Sheffield

    7 months ago

    Sheffield, United Kingdom Santander Full time

    Customer Service Advisor | S1 | FS | Sheffield Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community.** We are currently recruiting Customer Service Advisors in our Financial Support Centre of Excellence, with a starting package of £23,390, this is made up of a base salary £21,393 along with an additional £500 Flexible benefit up to...

  • Customer Solutions Advisor S1 Complaints Sheffield

    7 months ago

    Sheffield, United Kingdom Santander Full time

    Customer Solutions Advisor | S1 | Complaints | Sheffield Country: United Kingdom **Join our community.** We are currently recruiting Customer Solutions Advisors in our Complaints Team, with a starting package of £24,568, this is made up of a base salary £22,400 along with an additional £500 Flexible benefit and up to £1568 discretionary performance...

  • Customer Experience Advisor S1 Everyday Banking

    4 days ago

    Sheffield, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Sheffield Sheffield, United Kingdom **WHAT YOU WILL BE DOING** **Join our community** **We are currently recruiting for Customer Experience Advisors, with a starting package of £21,200, this is made up of a base salary of £19,500, up to £1,200 discretionary performance related bonus, plus £500...

  • Domestic Cleaner Required in Sheffield

    3 days ago

    Sheffield, United Kingdom 5 Star Cleaning Sheffield Full time

    Are you looking for extra hours to top up your weekly income or a flexible job with hours to suit your lifestyle? We are currently looking for a fantastic new cleaners to help look after our customers and their regular cleaning needs. Are you - Friendly? Reliable? Hardworking? Then registering with 5 Star Cleaning Sheffield is a fantastic opportunity for...

  • Receptionist at Medical Clinic in Sheffield

    6 months ago

    Sheffield, United Kingdom Regent Street Clinic Sheffield Full time

    *EXCELLENT FULL-TIME OPPORTUNITY AT OUR PRIVATE MEDICAL CLINIC IN SHEFFIELD* Regent Street Clinic Sheffield offers an exciting opportunity with a current vacancy for Front of House receptionist at our private medical clinic in Sheffield city centre. The clinic address is 90 Rockingham Street, Sheffield S1 4EB. Our national chain of private medical clinics...

  • Cleaning Operative, Wate16, Bank Road, Sheffield S1

    7 months ago

    Sheffield, United Kingdom Spotless Commercial Cleaning Ltd Full time

    Cleaning Operative - 3 Days per week - Monday Wednesday and Friday - 1.5 Hours per day - 4.5 Hours per week - Start time - 7am or 4pm - Hourly rate - £10.42 - Type of cleaning - Office **Location**: - Sheffield, S1 2DR **Experience**: - Cleaning operative, minimum 6 months (desirable) Qualities (required): - Reliable and trustworthy - Energetic and...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom Unity Connect Full time

    **Unity Connect are on a mission to hire the very best customer service advisors to join their fantastic team.** **Who are you?** It would be great if you have customer service experience but it isn’t what is most important. If you have a love for problem solving, great attention to detail, a desire to impress, a positive attitude and like to go the...

  • Customer Service Advisor

    1 day ago

    Sheffield, United Kingdom Countrywide Full time

    Role - Customer Service Advisor Location - Sheffield, S1 4QG Salary - £20,000 per annum Working Days & Hours - Monday to Friday 08:45am - 5:30pm (1 hour lunch) + 1 Sat in 4, 9am - 1pm Employment Type - Full-Time, Permanent, Office-based Are you looking to start or progress your career in the property the industry? Are you a strong administrator with...

  • Customer Service Advisor S1 Retail

    7 months ago

    Sheffield, United Kingdom Santander Full time

    Customer Service Advisor | S1 | Retail & Business Banking | Customer Interactions Country: United Kingdom **Join our community **. We are currently recruiting Customer Service Advisors with a starting package up to £24,468 (Pro-Rata), this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1568...

  • Customer Service Advisor S1 Everyday Banking

    6 months ago

    Sheffield, United Kingdom Santander Full time

    Customer Service Advisor | S1 | Everyday Banking | Sheffield Country: United Kingdom **Join our community.** We are currently recruiting Customer Service Advisors with a starting package up to £24,468 (Pro Rata), this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1568 discretionary performance...

  • Customer Service Advisor S1 Everyday Banking

    6 months ago

    Sheffield, United Kingdom Santander Full time

    Customer Service Advisor | S1 | Everyday Banking | Sheffield Country: United Kingdom **Join our community.** We are currently recruiting Customer Service Advisors with a starting package up to £24,468 (Pro Rata), this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1568 discretionary performance...

  • Customer Service Advisor S1 Everyday Banking

    7 months ago

    Sheffield, United Kingdom Santander Full time

    Customer Service Advisor | S1 | Everyday Banking | Sheffield Country: United Kingdom **Join our community.** We are currently recruiting Customer Service Advisors with a starting package of £24,468, this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1568 discretionary performance related bonus. For...

  • Telesales Advisor

    7 months ago

    Sheffield, United Kingdom Towergate Health & Protection Full time

    **Telesales Advisor - Hybrid in Sheffield** **Up to £28,000 p/a including OTE** Are you target driven and want a sales career within the Insurance Industry? Then come join us as a **Telesales Advisor** within our friendly team **based in Sheffield city centre**. Joining us as a Telesales Advisor you’ll work Monday to Thursday 8.45am-16:30pm and have an...

  • Housekeeper Position in Sheffield

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Ritz Recruitment Full time

    Temporary Cleaner Needed in SheffieldA full-time cleaning position has become available at one of our clients in Sheffield S1.The successful candidate can expect to earn £12 per hour, paid weekly.Responsibilities:Clean and maintain bedrooms and bathroomsClean windowsClean kitchens and communal areas thoroughlyWhat We're Looking For:We require an individual...

  • Telesales Advisor

    7 months ago

    Sheffield, United Kingdom Towergate Health & Protection Full time

    **Telesales Advisor - Hybrid in Sheffield** **Up to £28,000 p/a including OTE** Are you target driven and want a sales career within the Insurance Industry? Then come join us as a **Telesales Adviso**r within our friendly team **based in Sheffield city centre**. Joining us as a Telesales Advisor you’ll work Monday to Thursday 8.45am-16:30pm and have an...

  • Insurance Telesales Advisor

    6 months ago

    Sheffield, United Kingdom Towergate Health & Protection Full time

    **Insurance Telesales Advisor - Hybrid in Sheffield** **Up to £25,000 p/a + quarterly bonus.** Are you target driven and want a sales career within the Insurance Industry? Then come join us as an Insurance Telesales Advisor within our friendly team based in Sheffield. Our office has convenient transport links and free onsite parking. Joining us as an...

  • Sheffield Service Advisor

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Aon Hewitt Full time

    Are you looking for a rewarding career in customer service? Aon Hewitt is seeking a Sheffield Service Advisor to join our team on an initial fixed term contract basis. This role offers a competitive salary of £25,000 - £28,000 per annum, plus a comprehensive benefits package and 25 days holiday.As a Sheffield Service Advisor, you will be responsible for...

  • Customer Service Advisor

    6 months ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    7 months ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    7 months ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...