In Room Dining Coordinator

3 weeks ago

London, United Kingdom Maybourne Hotel Group Full time

Claridge's
- Food & beverage
- In Room Dining
- Fixed term

We are seeking an experienced In Room Dining Coordinator to join our in room dining team. You will be responsible for taking food & beverage orders over the telephone, that will be served in the comfort of the guest's bedroom.

At the centre of London’s Mayfair, Claridge’s is a unique combination of splendour and charm, renowned for its impeccable, intuitive service. The hotel’s original art deco interiors have been interwoven with modern flourishes, such as contemporary suites and a Michelin-starred restaurant, Fera at Claridge’s. It also has a famous all-day dining restaurant, the Foyer & Reading Room, and two bars: Claridge’s Bar and the intimate Fumoir.

**Main duties & responsibilities**:

- Ensure that all guest's food and beverage requests and orders are taken accurately and efficiently, accurately charge to the guest rooms
- Coordinate the in room dining team to ensure items are delivered in timely manner
- Update guest profiles with their preferences in order to exceed expectations
- Maintain the highest possible standards within the in room Dining team
- Support the team during service to ensure a smooth operation
- Ensure that the pantry areas, equipment and utensils are always kept clean and tidy
- Maintain a positive relationship with the in room dining and kitchen team

**Entry Requirements**:

- Experience as a coordinator within a food & beverage setting or as waiter/ waitress in a fast paced environment
- 4 or 5-star experience is essential for this role
- Ability to demonstrate excellent food & beverage knowledge
- Excellent communication skills, fluent spoken English is essential, with clear telephone manner
- Ability to work in a high pressured environment
- Outstanding attention to detail
- Ability to deal with high profile clients in a profession manner

**Benefits package**:

- Competitive salary
- Preferential room rates for yourself and family across Maybourne Hotel Group
- 50% food & beverage discount across Maybourne Hotel Group
- Vast range of learning and development programmes, for colleagues and managers at all levels
- Opportunities for transfer and promotion across Maybourne Hotel Group
- Social events & activities
- Wellbeing events & activities
- Critical illness cover
- Season ticket loan
- Additional benefits & initiatives may be available in local properties

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