Resettlement Assistant

Resettlement Assistant 22.5 hours per week

Standard working days Monday, Tuesday and Wednesday (with flexibility required).

We are looking to recruit a colleague who will provide secretarial and administrative support to the Resettlement Team (part of the Midlands Centre for Spinal Injuries) to assist with the discharge process to prevent delays.

You will join a team of 3 Resettlement Officers, a Resettlement Discharge Assistant, 2 Generic Support Workers and a Resettlement Assistant.

Working within the Resettlement Team involves liaising with external bodies such as Social Services and CCGs when setting up new patient care cases, following up referrals and liaison with community teams, and family members.

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.

Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role and have a range of fantastic staff benefits on offer to everyone who joins RJAH.

follow up referral to Social Services to ensure allocation of named Social Worker prior to Discharge Planning Meeting.

To notify the community team (GP, DN, SW, COT) in writing, of patient admission and provisional discharge date, on behalf of the Consultant.

To notify the Community Team of Discharge Planning Meetings

To contact charitable Agencies to assist with above

To work closely and effectively with the Resettlement Team in order to support communication throughout the service, take messages and relay information.

To be responsible for liaising with the Department of Works and Pensions representative and organising the Benefit Clinic every Friday and collating MDT reports and other relevant documentation.

To manage own time effectively to meet service objectives, prioritising work according to the demands of the service.

To maintain effective communication

To enter out
- patient and community activity onto PAS on behalf of the Resettlement Officers.

To update patient information i.e EDD’s onto Lorenzo/PSAG.

Establish and maintain effective exchange of patient information between Midland Centre for Spinal Injuries (MCSI), and community colleagues maintaining confidentiality.

To protect all confidential information concerning patients, only making disclosures with the patient consent.

To discuss in a sensitive manner information which may cause emotional distress.

To maintain clear and accurate records in patients resettlement notes of the service activity in order to monitor working practices.

To ensure accurate information about patients on hospital computer systems