Sales Advisor

3 weeks ago

Inverurie, United Kingdom Donald Russell Full time

Donald Russell is a family-owned, quality food business with a heritage in butchery. We supply direct to family homes as well as to luxury hotels and restaurants around the world and have been the proud holders of a Royal Warrant for almost 40 years.

Our team of around 200 employees are incredibly passionate about delivering quality food and a friendly service, with our exacting standards and attention to detail driving everything we do.

There has never been a better time to join Donald Russell as 2024 sees us celebrate 50 years. With this comes a new brand, a new website and plans to celebrate our heritage and look forward to the future.

**About the role**:
Our Contact Centre is a critical part of our business. Reporting into our Team Leads, you’ll be the ‘voice’ of Donald Russell, taking telephone calls and enquiries from new and existing customers. You’ll also be placing orders on our in-house system, as well as assisting in resolving and reporting any customer-related complaints if they arise.

You will also be responsible for keeping accurate records of customer interactions and carrying out various administrative duties relevant to the role, such as following up on customer enquiries.

Additionally, you will support the Customer Services team in our aim to continuously improve the customer service experience.

The opening hours of the Contact Centre are as follows.
- Monday to Friday 9am - 5pm
- Saturday 10am - 4pm
- Sunday 10am - 4pm (potentially during November - December only)

This is an on-call role (zero hours) and no hours are guaranteed, however, flexibility to cover different shifts during these hours is advantageous but not essential. We would however consider individuals that are available for reduced hours during the week, for example 9am - 2pm or 12pm - 5pm and/ or weekend working only.

**About you**:
To be successful in this role you should have.
- Exceptional communication skills, with an ability to display confidence, patience, tact, and diplomacy when dealing with difficult situations.
- Strong MS Office skills are essential, as is the ability to learn a bespoke IT package.
- Previous experience within a Contact/Service Centre environment would be advantageous, but not essential as full training will be given.

Over and above these requirements, it is hugely important that you share our values and behaviours; Treat every £ as your own, Honesty, Integrity, Unity and Customer focused.

**Job Type**: Zero hours contract

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Inverurie: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Sales Advisor 2024

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