IT Service Desk Specialist

3 weeks ago


Braunstone, United Kingdom The Watches of Switzerland Group Full time

Do you have experience of providing IT support using remote desktop tools?
Do you have an excellent working knowledge of MS Office 365?
Are you able to problem solve and think on your feet?
Do you have excellent communication and interpersonal skills?
We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the business. You will be responsible for the handling of day to day enquiries from retail and support colleagues, as a first point of contact. You
will be expected to advise on the resolution of issues that fall within their remit, and to escalate other issues within the wider IT team or external support providers.
**About you**
- In-depth knowledge and understanding of MS Office 365 including Teams, SharePoint, Outlook, and other related products.
- SAP production systems and user maintenance
- Printers and printing troubleshooting experience
- Excellent troubleshooting and customer service skills
- Excellent written and verbal communication skills
- Experience of providing IT support using remote desktop tools.
- Experience of, and ability to work independently in a rotational shift pattern

**About us**
We put our customers first and we love what we do
The Watches of Switzerland Group is the largest prestige luxury jewellers and timepieces specialist in the UK with over 140 collective stores. The retail portfolio comprises of brands including Watches of Switzerland, Mappin & Webb and Goldsmiths. We have mono-brand boutiques in partnership with TAG Heuer, Omega Breitling and Tudor and you will find us at Heathrow airport with representation in Terminals 2, 3, 4 and 5 as well as Gatwick North Terminal.
The business began its exciting global expansion in 2017 with the acquisition of Mayors Jewellers - who have Stores across Florida and Georgia and a history dating back to 1910. Following on from this we have opened a Watches of Switzerland Store, Rolex, Breitling and Omega boutiques at the Wynn Resort in Las Vegas as well as a Watches of Switzerland Store in Soho, New York, the ground-breaking Hudson Yards Development in Manhatten and Boston.
**Rewards**
Here at The Watches of Switzerland Group our benefits include profit related bonus and staff discount. We have internal training and development programmes to nurture you through your career and make the most of your talent. Opportunities are endless

**Job Types**: Full-time, Permanent



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