Head Receptionist

Daish's Holidays is a family run hotel and holiday operator predominantly catering to the retired market. The company has grown substantially over the last five years, and now includes multiple hotel locations around the UK and a fleet of luxury coaches.

The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, it has also been recognised as one of the top fastest growing companies by the Financial Times in the last couple of years.
**What we offer you**:

- Enhanced pay after 3 months of employment
- Continuous all year round employment - we don’t close for the winter months
- Employee of the month scheme.
- Enhanced in house training, we invest in you and your career.
- Daish’s manager training academy.
- Extra day off for your birthday.
- Buy and sell holiday scheme.
- Staff getaway discount with any of our UK wide hotels.
- Coffee shop discount 50%
- Bonus for completing your allocated training
- Refer a friend scheme, split a bonus with your friend when you refer them for a role with us
**What we expect from you**:
We are looking for a new head receptionist to join our front of house team. This is a customer facing role and you will be the first and last contact with our guests so we rely on you to be a happy face and make a good impression. Guest care is paramount and we pride ourselves on delivering fantastic service. Their job is to provide exceptional customer service whilst performing their regular duties, as well as supervising their reception team. Other duties include talking to guests to ensure they have a good experience, reporting any guest complaints to the Manager.
- Possess leadership qualities
- Able to work on their own initiative and as part of a team
- Has excellent customer service skills
- Friendly & approachable
- Upbeat & positive attitude
- Great communication & organisational skills
- Must have a passion for working with the general public
- Undertake front of house duties, including meeting, greeting and attending to the needs of guests to ensure a superb customer service experience
- To build a good rapport with all guests and resolve any complaints or issues quickly to maintain high quality customer service
- To deal with guest requests to ensure a comfortable stay
- Train new employees
- Be accurate and courteous at all times.
- To assist in keeping the hotel reception area clean and tidy