Head of Operations
6 months ago
**Winn Solicitors (Scotland) LLP** offers a specialist accident claims service, focusing on all elements of the claims process to help our clients deal with the fall-out of a non-fault accident.
**Working hours**: 35 hours per week, Fully Office based
**Responsibilities**
**Management**:
- Oversee the day-to-day operations of the practice, providing professional, efficient, and effective operational support to the legal departments.
- Formulate plans based on identified training and staff development needs.
- Enhance and optimise employees' performance in alignment with the organisation's objectives.
- Provide leadership, direction, and guidance to all employees in operational and procedural matters.
- Undertake ad hoc tasks or additional duties as deemed fit and appropriate by the Partner/ Head of Legal and board members for this post and the associated level or responsibility attached to it.
**Strategic**:
- Assist in formulating and implementing business strategies for the firm's operational success, collaborating with senior management to set goals, performance objectives, and long-term plans.
**Compliance**:
- Fully understand the regulatory environment, including relevant compliance policies, ensuring the team adheres to standards at all times.
- Sample audit cases to identify risks, underperformance, and efficiency gains.
**HR**:
- Participate in recruitment, training, and development of new and existing staff.
- Collaborate with the marketing team to enhance the firm's public image and effectively market its services.
**Reporting**:
- Produce coherent daily, weekly, and monthly reports highlighting areas of good, average, and underperformance.
- Prepare operational reports and analyses for management review.
**Benefits**
- Competitive base salary of up to £60k per annum (depending on experience).
- 25 days holiday, plus bank holidays and an additional birthday holiday.
- Three-day bonus holidays for full attendance.
- Option to buy or sell up to 5 holidays per year.
- Additional holidays for long service.
- Training, development, and career progression opportunities.
- Fully funded recognised training and qualifications.
- Bike to work scheme.
- Pension scheme contribution.
- Company social events.
- Employee Assistant Confidential Helpline.
- Death in service insurance (3X Salary).
- Staff referral bonus scheme.
- Annual flu jab and eyecare scheme.
**Person Specification**
- Ideally, come from a legal and/or insurance background with a solid understanding of legal principles.
- Track record of leading or involvement in Operational and service delivery within an organisation.
- Ability to interpret data and conduct case reviews.
- Demonstrates sound judgment and commercial awareness.
- Essential experience in supervising work or leading small teams.
- Intermediate-level skills in IT, particularly in case management and Microsoft Excel, along with proficiency in undertaking administrative activities.
- Excellent communication skills with a professional approach to clients/customers.
- Demonstrate effective communication and good interpersonal skills.
- Ability to develop and motivate self and others.
- Commitment to own personal development.
**Job Types**: Full-time, Permanent
Pay: Up to £60,000.00 per year
**Benefits**:
- Additional leave
- Company pension
- Life insurance
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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