Customer Service Advisor

4 weeks ago

Pudsey, United Kingdom Lantern Debt Recovery Services Full time

Experience working in a contact centre is desirable but not essential.

**CUSTOMER SERVICE ADVISOR - PUDSEY, LEEDS**
- **Salary**:£23,400 (OTE £29,250)
- **Location**:Pudsey, Leeds, Hybrid working (1 week office, 1 week home)
- **Rotating shift patterns working between 8am - 7pm - only 1 shift until 7pm and 1 Saturday in 4 working 9am - 2pm.**

**Week 1** 08:00- 16:30 - (45min)

**Week 2** 09:30- 18:00 (1hr) + Sat 09.00 - 14.00 (wfh) with a full day off in the week

**Week 3** 09:00- 17:30 (45min)

**Week 4** 10:30- 19:00 (1hr)

**About you**:

- Are you someone who is **tenacious** in wanting to both achieve and go the extra mile for our customers?
- Are you **resilient** with an ability to work toward and exceed targets?
- Are you **persuasive** in nature and an expert **negotiator**?

Experience working in a contact centre is desirable but not essential.

**About us**:
Lantern are a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over several years from “Investors in People” and “Investor in Customers”.

**The role**:
You’ll be helping customers to work out an affordable payment plan, so you’ll need to be a good listener and a considerate negotiator too. You’ll also help to resolve any customer queries, following our clear and compliant procedures to ensure we always reach the best customer outcome.

**What you’ll get**:

- Monthly bonus up to £487.50 (£5,850 bonus per year)
- 33 days holiday (incl public holidays) - rising to 36 with service
- Amazing Benefits: healthcare, cash back, employee assistance, free monthly flexi points to spend at high street retailers, pension plan, gym discounts, free on-site parking, loyalty reward scheme, generous referral scheme, casual dress code, toast, fruit and free drinks available in the office, ad-hoc incentives run regularly and lots more

**Salary**: £23,400.00-£28,235.21 per year

**Benefits**:

- Referral programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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