Temporary Customer Service and Sales Administrator

Barracudas Activity Day Camps are the UK’s favourite for holiday childcare, we are looking for an enthusiastic, driven individual who is highly motivated and wants to join a growing company.

The role will require you to work from our offices in Warboys from the start of March through to the end of August.

To begin with the hours will be 9:00-17:00, these will increase during our Easter and Summer operating periods to 08:00-16:30 or 10:00- 18:30.

Occasional overtime available on weekends.

**Main Responsibilities / Duties of the Job**:

- Answer incoming sales and customer service calls, acting as the first point of contact
- Taking bookings directly from our customers or assigning bookings received through partnership companies on our inhouse booking system
- Helping customers throughout their journey with Barracudas, from taking the initial booking through to their child's last day at camp
- Accurately updating and amending bookings and customer details relating to our policies and procedures
- General admin relating to customers bookings and the operation of activity camps

**Other Responsibilities**:

- Contribute to the sharing of good practice and knowledge amongst colleagues as required
- Be compliant with staff policies and procedures
- Provide support for other colleagues when necessary
- Perform miscellaneous job-related duties as assigned

**PERSON SPECIFICATION**

**Qualifications and Experience**

**Essential**
- Professional telephone manner
- Ability to communicate effectively with customers both verbally and in writing
- Ability to prioritise and work well under pressure
- Able to demonstrate careful attention to detail and accuracy
- Good ICT skills including use of Microsoft Office, Microsoft Excel

**Desirable**
- Experience of working in a customer focused environment
- Experience of using a database

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: £8.50-£10.50 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Application deadline: 15/02/2023