Client Services Advocate

2 months ago

London, United Kingdom Lockton, Inc. Full time

**Job Description**:

- Lockton Re helps businesses understand, mitigate, and capitalize on risk. We’re pushing the reinsurance industry forward with smarter solutions that leverage new technologies—delivered by people empowered to do what’s right for clients.
- We’re the reinsurance group of Lockton Companies, the world's largest privately-held insurance broker. Fierce independence frees us to deliver an exceptional client service experience, unencumbered by pressure from financial markets, geographical divides or silos, or conflict of interest between organisational goals and our clients’ needs.
- This is an excellent opportunity to accelerate your career within a dynamic, collaborative and entrepreneurial environment. You will benefit from professional development support, and opportunities to work in a team of diverse skill-sets and expertise.
- You will join the Client Services team in a varied role handling client queries and delivering excellent client service on a diverse portfolio.
- Role Responsibilities:

- This is a multi-disciplined end-to end role incorporating Broker Support, Processing, Treaty, Excess of Loss, Claims and IBA functions.
- Covering a variety of classes of business, including treaty reinsurance, binders and facultative reinsurance
- Conversing with clients and carriers on a technical level
- Working independently, managing priorities and supporting team colleagues to ensure customer satisfaction
- Demonstrating and delivering excellent technical knowledge of the Lloyd’s and or Company Reinsurance market
- Actively building relationships with team, internal and external clients
- Identify client’s individual requirements and work alongside them to achieve the best possible outcomes
- Participate in client and reinsurer meetings as required
- Processing
- Premium
- Pro rata
- Broker Support
- Risk sign down
- Prepare and maintain account statistics
- Collate quotation(s) from reinsurer(s) and present to client, in conjunction with the Account Executive
- Preparation and issuance of client formal documentation
- Provide support in the overall servicing of the client’s account and retention of business
- Claims
- Negotiate claims from initial notice, through to the settlement and closure of claims
- Experience to cover complex claims covering all classes of business including XOL reinsurance, binders and facultative reinsurance, reinsurer audit and direct including underwriter rep.
- Negotiate claims matters i.e. XPL, ex-gratia, and non-standard presentations.
- IBA
- Monthly review of Aged Debt reports, chasing for due items and arranging settlement of held balances
- Preparation and Reconciliation of Client statements and payment
- Daily allocation of cash received
- Daily monitor of held balances and funding

**Qualification**:

- Ideal / highly preferred
- Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
- Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
- Proven problem solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.
- Competence in processing all risks types, proportional, excess of loss premiums and claims
- Ability to build and maintain good business relationships with clients, Insurers and Associates.
- Demonstrated understanding of management concepts, systems and quality assurance
- Desirable, but not essential
- IBA function experience advantageous, but not essential
- Salesforce and Open TWINS desirable, but not essential
- Experience with dealing with large corporate clients would be advantageous

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