Food & Beverage Attendant

7 days ago

Inverurie, United Kingdom Thainstone House Full time

**Job Ref**:CH1658

**Branch**:Thainstone House

**Location**:Inverurie, Aberdeenshire

**Salary/Benefits**:Competitive hourly rate of £10.50-11.44, Share of Fair fund up to £2k per annum

**Contract type**:Permanent

**Hours**:Part Time

**Shift pattern**:flexible

**Hours per week**:24-40

**Posted date**:02/05/2024

**Closing date**:15/06/2024

A hands on role, we require a very energetic and motivated individual that is prepared to go the extra mile alongside their colleagues
- A real passion towards high level food and drink service
- Ability to deliver consistent high level customer service especially under pressure
- Confidence, excellent communication skills and a friendly/caring personality
- Confidence working in a fast paced, customer facing environment
- Takes pride in their appearance
- Positive attitude and ability to build internal strong relationships
- Commercial awareness and drive for increasing sales through upselling food and beverage items
- Serve customers efficiently and politely in an engaging manner
- Deliver high quality service to guests, visitors and fellow staff members
- Serve food and beverage during breakfast and dinner service (never during the day??)
- Handle guest enquiries and requests in a timely manner, referring details to other members of staff and management, if unable to directly assist
- Become fully knowledgeable of all hotels amenities and have confidence to ‘upsell'
- Maintain and develop our standards
- Work flexible hours including early, late and split shifts (see my comment above)
- Report for duty promptly and in the correct uniform ensuring personal grooming is of a high standard and in accordance with company policy
- Comply with company issued liquor licensing guidelines and policy pertaining to service of alcohol
- Ensure all health, safety and hygiene regulations are observed at all times
- Food hygiene certificate
- Understanding of HACCAP
- First aid certificate advantageous but not essential
- Experience of high volume catering or the desire to learn
- Previous experience in the hotel trade, restaurant or similar environment desired, but not essential as training will be provided

**Crerar Hotels Values**:Crerar Hotel Group is one of Scotland's leading privately owned hotel companies. Crerar Hotels work hard on talent development and always look to progress individuals through internal promotion. This role represents a fantastic opportunity for a dynamic individual to join a dynamic company.

By joining the Crerar Hotels team you'll also automatically be eligible to receive our Fair Fund. Our Fair Fund has been created to reward staff and encourage personal development. Each time a guest or customer decides to pay an optional service charge for great customer service, all staff members will benefit on an equal basis.

Do you believe it's essential to exceed expectations?

Then we want to work with you

Thainstone House has a rich history, dating back to the 18th century. Once a grand private home, it's now an elegant Aberdeenshire hotel where guests are welcomed with warmth and traditional Scottish hospitality.

Because the team at Thainstone House are on a mission: to create memories that last a lifetime. We're highly motivated, driven to succeed and focussed on making our guests' journey the best it can be. Of course, we also like to have a good time along the way.

Standing proudly in acres of its own woodland, Thainstone House is less than 10 minutes' drive from the small town of Inverurie. The locals are polite, humble people - the kind who appreciate the Scottish produce available in their independent shops, lovely restaurants and great bars.

Inverurie offers all the amenities of modern life, too. It's well connected, with direct trains running regularly to Aberdeen, taking just 25 minutes, as well as to Inverness. Aberdeen airport is only 20 minutes' drive away, with flights across the UK and to a handful of European destinations.

As a beautiful mansion house in such an ideal location, Thainstone House is a popular choice for weddings, as well as spa and leisure guests and business travellers. Working here is an opportunity to further your career as part of a successful, award-winning team.

Can we tempt you to join us?

**Three reasons to choose a career with Crerar Hotels**
- **Destination locations**

Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily.
- **Talent development**

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more) of our locations, building themselves

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