Senior Helpdesk Operator

**ARE YOU SEEKING AN IT ROLE?**

**DO YOU WANT TO WORK WITHIN THE PUBLIC SECTOR?**

Education Authority Northern Ireland is seeking Senior Helpdesk Operators to work within their Ballee site in Ballymena, and have engaged Brook Street (UK) Ltd to manage the recruitment for these roles.

The Senior Helpdesk Operators will work within the ICT Support Department, and will be responsible for the deployment of Education Authority devices such as laptops, desktops, and tablets to EANI corporate staff. Duties will include setting up and issuing Windows devices to staff, following a procedure that includes bulk imaging, putting on any additional required software not included in the standard build, and deploying to users.

Our client, Education Authority Northern Ireland, has advised that the typical qualifications and experience they're seeking are:

- An ICT related BTEC or Equivalent
- Experience of setting up and supporting computers and peripherals in a work environment
- Experience supporting networked computers and peripheral in a work environment.
- Excellent IT problem solving skills
- Experience of using standard MSOffice / MS365 suite e.g. Word & Excel
- Experience of using Windows 10 in a work environment
- GCSE Grade C or above in Maths and English
- Excellent organisational and communication skills
- Full training and induction
- Work in a leading public sector organisation which promotes diversity and inclusiveness
- A competitive rate of pay of £13.28 per hour
- A 0900-1700, Monday to Friday working week
- Accrue holiday hours as you work
- Brook Street (UK) Ltd back-office support and mentoring