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Vehicle Service Advisor

4 months ago

Ilkeston, United Kingdom TRS Commercials TA TRS Vehicle Centre Full time

Service Advisor

**Monday to Friday 0800-1730, 1 in 4 Saturdays 0830 to 1230**

An exciting opportunity has arisen to join our team in Stanton by Dale for an experienced **Service Advisor.**

**The role**:

- You will be responsible for meeting and greeting customers as they arrive in the reception area
- Talking to customers about the services provided and what problems they are experiencing with their vehicles
- Answering incoming calls and scheduling service appointments
- Up sell on optional services and accessories to the customers
- Quoting and Invoicing customers/taking payments
- Monitoring repair work progress to make sure the vehicle will be ready when promised
- Documenting the repairs using the in-house computer software package

**Who we are looking for**:

- An experienced front of house customer orientated Service Advisor from within the motor industry and with basic technical knowledge
- You will have the ability to communicate well with people at all levels to ensure the customer's requirements for service and repair are met and faults can be quickly and efficiently diagnosed by the Technicians
- You will have a good understanding and experience of successfully up selling and understand the importance of ensuring excellent customer service at all times
- Be able to efficiently work under pressure
- Dealer Management Software/vehicle repair software experience is essential

**Job Types**: Full-time, Permanent

Pay: From £11.50 per hour

Expected hours: 42.5 per week

**Experience**:

- service advisor: 3 years (required)

Work Location: In person

Expected start date: 17/06/2024