Casual Customer Experience Team Members

3 weeks ago


Gloucester, United Kingdom Gloucester Rugby Full time

You will be providing assistance throughout the full customer journey and will help to shape Gloucester Rugby’s customer experience. The Customer Experience team is responsible for the ticketing function of the business and is part of the Marketing and Customer Experience team.

We are looking for someone who can deal with the challenges (and rewards) of working within a small team in a fast-paced environment and will help to drive sales and revenue for the Club.

**Key responsibilities**
- Be the first point of contact for inbound calls.
- Identify and provide proactive recommendations to enhance the customer experience.
- Assist with outbound calling when required.
- Maximise sales opportunities.
- Ensure that the highest standard of service is delivered to our customers at all times.
- Effectively managing any customer enquiries as efficiently as possible
- To ensure that all matchday and event accreditation passes are completed in advance of any event
- Ensure the ticket office and Reception is kept tidy, organised and presentable at all times
- Organise all internal ticketing requests in a timely manner
- First point of contact for meeting and greeting visitors to Kingsholm
- Ensuring that the entry to the reception area is secure at all times
- Other administrative duties

This is not an exhaustive list and other duties may be required when necessary.

**We are looking for...**
- Excellent organisational and IT skills, including Excel, Word, and PowerPoint, demonstrated through administration experience.
- Good communication skills and a positive attitude.
- A commitment to delivering high standards.
- Confident and tenacious personality, with a strong attention to detail.
- Ability to work as part of a team and to work independently.
- An engaging personality with the ability to connect and empathise with people from all background.
- A creative and resourceful problem solver with lots of initiative.
- Flexibility around working hours

Please note you must be over 18 and this is a flexible, zero hours role and we are looking for someone that can work during the weekday as well as the occasional weekend.

**Job Types**: Part-time, Zero hours contract

**Salary**: £10.42 per hour

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: CCE1


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