Waiter/ Waitress

**About The Ebrington Hotel**

The Ebrington Hotel & Spa is a unique luxury venue due to open June 2023 and is situated in the heart of the city overlooking the River Foyle. We understand the key to delivering exceptional quality of service comes from building a team of passionate professionals with a guest-focused attitude.

**The Ebrington Hotel is now seeking to recruit a Waiter/Waitress for their premises, Ebrington Square, Derry-Londonderry**:
**Waiter/Waitress - Job Details**

**Contract: Full Time Permanent**

**Start date: TBC**

**Salary: Competitive**

**Hours of work: 40 hours per week**

**Main Duties and Responsibilities**
- Greet guests and take their orders promptly and accurately, demonstrating an excellent knowledge of the menu and any specials.
- Provide recommendations and suggestions to guests, based on their preferences and dietary requirements.
- Ensure all food and beverages are served in a timely and efficient manner, using correct serving techniques.
- Ensure guests' special requests and needs are met promptly and effectively, liaising with kitchen and other hotel staff as necessary.
- Accurately process guest payments, ensuring all bills are settled correctly and promptly.
- Ensure the cleanliness and presentation of the dining area, including tables, chairs, and table settings.
- Attend to guest complaints and resolve them effectively, ensuring guest satisfaction.
- Complete all opening and closing duties, including preparing the dining area for service, cleaning equipment and workstations, and restocking supplies.
- Ensure adherence to all health, safety, and hygiene standards, including food safety and handling procedures.

This list is not exhaustive.

**Essential Criteria**
- Previous experience: Minimum of 2 years of experience as a waiter/waitress in a busy restaurant or hotel environment
- Customer service skills: Ability to provide exceptional customer service and create a positive guest experience
- Team player: Ability to work well within a team and communicate effectively with colleagues and management
- Attention to detail: Strong attention to detail to ensure accurate order taking, food and drink service, and billing
- Flexibility: Ability to work flexible hours, including evenings, weekends and holidays as needed by the hotel.

**Desirable Criteria**
- Background in a busy hotel environment

**How to apply**
- **The Ebrington Hotel is an equal opportunities employer.**_
- **We are unable to offer sponsorship for this position at this time.**_

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

Application deadline: 10/04/2023
Reference ID: WAIT0323