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Cargo Customer Service Agent

4 months ago

Hounslow, United Kingdom AIRBRIDGE INTERNATIONAL AGENCIES LIMITED Full time

**1 x vacancy Customer Service 4 on 4 off shift pattern**
- Working within the customer service team you will be looking after some of the most well-known reputable clients within the Aviation Industry
- Providing the clients with post-flight and tracking information
- Correctly booking selected flights for our clients in terms of transit time and price
- Liaising with the sales and accounting team about existing accounts
- Ensuring that all enquiries are handled promptly and that all confirmations are sent within ample time
- Updating and maintaining the AIA internal reservations system
- Ensure AIA inhouse system is updated after flight departure to ensure smooth billing
- Undertake regular permanent bookings for our top clients
- Handle critical issues through liaison with client station managers, airport authorities and internal departments to effectively deal with situations
- Maintain effective communication with all external and internal staff/clients connected to the airline’s operation, to ensure effective operational delivery
- Target the reduction of cargo handling issues and their potential consequences
- Ability to make essential decisions and take responsibility
- To carry out any other tasks deemed necessary and reasonable by the company
- Ensure the accurate processing of freight documentation in accordance with all customer airlines operational procedures, Handling Briefs, and Service Level Agreements. Including special handling e.g. HUM, DGR, VUN, VAL, Radioactive Material
- Monitor transhipment cargo deliveries by our GHA’s to onward carriers
- Ensure that all carrier specific requirements are handled correctly in accordance with the appropriate procedures
- To monitor GHA, security process, including x-ray processing and ETD requirements for airline product
- Adopt a proactive work ethic planning to anticipate and prevent handling issues

**Salary**: £29,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: AIA LHR CS2