Service Advisor

5 months ago


Plymouth, United Kingdom GT Motorcycles Full time

We are looking for a Service Advisor to join our ever expanding team here at GT Motorcycles. You will be managing the front reception and dealing with customers to the highest level of customer service. To ensure all customers are dealt with in a timely and professional manner.

Main Duties and responsibilities
- Being the first point of contact for walk in service customers and telephoned in service calls
- Taking vehicle bookings
- Giving information on vehicle progress and updates on when the vehicle will be ready to collect/be delivered
- Calculating when vehicle services are due, by assessing the vehicle age and it’s mileage
- Checking the manufacturer system for information on vehicle contracts, history and recalls
- Liaising with the workshop controller and service manager on customer requirements
- Ensuring your work station is kept clean, tidy and all paperwork is processed and filed away
- Highlighting special promotions to customers
- Offer maintenance products and addition items to improve performance or increase the life of their motorcycle
- Processing cash and credit card transactions accurately & efficiently.
- Managing the till, taking money from customers and handing out receipts.
- Attending training sessions.
- Taking in deliveries and distributing them to the correct departments
- Essential
- A passion for motorcycles is an absolute must as is the ability to deliver the best results
- A good technical knowledge of motorcycles together with the ability to communicate clearly with both the workshop and customers
- Must be able to multi-task, be hardworking, committed and be able to stay focused
- Must be computer literate and have good knowledge of Microsoft word and Excel.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- service advisor: 2 years (preferred)

Work Location: In person

Reference ID: ServiceAdvisor


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