Pensions Specialist

2 days ago


Dudley, United Kingdom Portfolio Payroll Full time

**MAIN DUTIES AND RESPONSIBILITIES**
- Provide pension support, advice and guidance to managers and staff ensuring that legislative requirements are met and standards of good practice are maintained.
- Manage and support the complex pensions queries to ensure a compliant outcome
- Responsible for ensuring that all statutory requirements in relation to pensions are met.
- Responsible for resolving complex pension issues promptly and for keeping employees and managers informed of progress with dealing with pension queries and issues.
- Undertake the calculation of a variety of payments (e.g. redundancy, Voluntary retirement / Exit)
- Maintain accurate and timely pension input.
- Establish and maintain pension records for scheme numbers and providing returns to pension providers in accordance with annual procedures.
- Set up and maintain protocols and standard operating procedures to ensure that pension documentation is handled efficiently and confidentially, with electronic storage and archiving where required.
- Actively seek customer feedback and act on any suggestions for improving the service.
- Handle pension complaints positively and in liaison with the Payroll & Pensions Manager to resolve and respond to complaints promptly.
- Maintain a detailed and extensive knowledge of pension issues in the Civil Service, NHS, public and private sectors.
- Provide team cover and assistance in other HR areas as required by the Payroll & Pensions Manager.

The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.

INDPAYS

968245TH



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