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Night Porter

5 months ago

Edinburgh, United Kingdom Market Street Hotel Full time

**About the role**:
We are currently recruiting a Night Porter to join the Reception and Guest Relations team, offering a personalised service to our guests.

**Who we are looking **for**:
You will be the face of the guest relations night team, welcoming all guest to Market Street hotel ensuring guest expectations are delivered and exceeded at all times.

You’ll have impeccable personal presentation standards, be team orientated, and have excellent communication skills as you’ll be working closely with other departments in the hotel.

It is essential that your experience and background has been working within a quality 4 or 5 star hotel environment.

**Some of the main duties**:

- Supporting the night manager/supervisor whilst on duty offering the same level of guest service as during the day
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Be the first point for any guest concerns where you will be empowered to try to resolve them or hand over to the night manager
- Completing regular security and fire walk-round ensuring the safety of the building and our guests
- Providing guest with any late-night drinks and food service
- Preparing early breakfasts to assist the kitchen
- Setting the breakfast area in preparation for the next day
- Cleaning of the public area cleaning which cannot be completed on day shift
- Welcome all guests and assisting with their check-in and check-out experience
- Being a true local hero, providing concierge information about Edinburgh and beyond.
- Be completely knowledgeable of room types, sales types, guest types, VIP codes and room rates
- Ensure that guest documentation and information is available and up-to-date

If it sounds like you and you are passionate about providing outstanding customer service to guests are determined, hardworking we would like to hear from you.

**We offer**

We offer you the unique opportunity to be instrumental in the running of our beautiful hotel and make a big impact in our food and beverage operation

**Instant Benefits**:

- Meal on duty
- Uniform provided
- Working with friendly face on a daily basis
- Competitive salary and staff tips

Once you have completed your prohibition period, you are eligible for our **enhanced benefits**:

- Enjoy a guest experience of an overnight stay at Market Street hotel for you and a friend.
- 25% off of all Glendola Leisure venues
- Friend & Family Discount available
- We want to see your name in lights - an extra treat every time your names is positively mentioned on review websites
- Enjoy a complimentary Carlton Hotel Collection stay annually
- Preferential hotel rates across participating Design Hotels

**About Market Street hotel**:
Market Street hotel features 98 urban boutique style rooms and suites, each is complete with thoughtful touches, designed to leave a lasting impression on today’s intrepid traveller.

A medley of bold design and distinct comfort, each room exudes calm and tranquillity coupled with a vibrant atmosphere. Modern and experiential yet simultaneously homely, Market Street hotel offers a unique oasis away from the hustle and bustle of city life whilst keeping its finger on the pulse of Edinburgh’s beating heart.

**Salary**: £11.00 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Night shift

Work Location: In person