Telesales Advisor

**Telesales Advisor** **£20,600 plus OTE £4,000 depending upon performance**

**Company Benefits**:

- Excellent working environment
- Established and reputable business
- Ample free parking
- Death in service benefit
- Earn extra holidays for no sickness (up to 1 extra week per year)
- Close to Shipley train station
- Staff canteen and lounge area
- Dress down Friday

Our long standing and very well established client is looking for a fabulous new team member with excellent customer services experience to join their busy sales team.

On a day to day basis the role is to provide a first line telephone response to customer requirements whilst offering excellent customer service and demonstrating the ability to up-sell and cross-sell, whilst identifying buying signals and opportunities.

Working with colleagues you will ensure that all orders and calls are processed effectively. Undertake initial and follow-up outbound calls to existing customers with a view to securing additional business and promoting relevant products and special offersas required.

**Your key responsibilities are**:

- Answer all inbound telesales calls with a courteous, professional, and confident manner
- Entering customer orders on to the business system
- Ensuring that all relevant customer information is captured and recorded
- Identify buying signals and optimise opportunities to increase average order spend
- Actively prepare and conduct outgoing calls effectively and efficiently, demonstrating good time management and commercial awareness
- Ability to work under pressure whilst maintaining high standards of customer service
- Maintain the agreed level of Customer Service at all times, in accordance with pre-determined targets and Key Performance Indicators
- Understanding and utilising the range of product and service differentiators that are offered by the client to help grow and develop sales volume
- Manage own workload and task list effectively
- Liaising with Key Account Managers and other departments in a timely and proficient manner where relevant
- Developing relationships with customers and prospects using relevant or gathered information from other marketing communications
- Pursuit of new or enhanced business to maximise sales potential

**Experience/skills required**:

- Previous customer service experience is required
- Previous sales experience is desirable but not essential
- Excellent written and verbal communication skills
- IT literate

This is a full-time position, working Monday to Friday - 36.5 hours per week.