Fraud and Risk Investigator Ii

3 weeks ago

London, United Kingdom Expedia Partner Solutions Full time

**Health & Safety Analyst**

Expedia Group is the global leader in travel. From the practical matters of booking flights, cars, hotels, packages, local activities, or vacation rentals to realising dreams and bucket lists, we cover the entire breadth of this deep and varied relationship with our travellers and partners.

As a Trust & Safety Analystyou’ll play an essential role in keeping our community and our platform safe. You’ll understand and enforce our community standards and policies regardingtraveler and partner activity on our platform. You’ll partner with team Manager and leads and work across organisations and Lines of Business (LoB) to resolve risk issues and communicate internally and externally at all levels.

**What you’ll do**:

- Work as part of our Trust & Safety team to assist in the coordination of our Lodging & Activities Health & Safety programme, supporting escalated / severe investigations across lines of business (LoB) based on monitored traveller reviews, complaints, incidents and media reports.
- Deliver data insight in line with H&S Manager’s requirements, including root cause analysis to identify patterns and inform/influence for actions.
- Evaluate process and craft recommendations to improve efficiencies or improve traveler and host experiences.
- Support and collaborate with stakeholders such as Product and Engineering to identify, build and implement automations.
- Partner with outsourced vendors to ensure delivery of agreed targets and SLAs, including auditing program and key system development projects, within agreed timelines.
- Conduct regular performance checks against target metrics and perform risk calculation criteria for selection of key targets for assessment.
- Partner with software and service providers (SaaS) to ensure delivery of agreed targets, data monitoring capabilities and help ensure operational and tech continuity across Trust & Safety Operations.
- Act as SME on all things H&S, leading relevant meetingsandinfluencing working groups towards a common goal.
- Partner with NORAM and APAC counterparts and cross-collaborate with internal stakeholders such as Product, Engineering, Legal, PR, Customer Support.

**Who you are**:

- Experience leading severe investigations in a safety, security, legal operations environment.
- Experience with data analysis and insights, and statistical tools/coding (e.g., Tableau, Python).
- You are data driven, withproven record of using data to inform product and process improvement strategies.
- Demonstrate practical involvement in testing product features and participating in launch phases to ensure compliance with specified deadlines and quality benchmarks.
- Experience with synthesising information, identifying trends, and developing action plans to address issues.
- Ability to strategically focus self and others on top priorities; effectively managingoverlapping timelines and competing demands.
- You are dedicated and empathetic when dealing with internal and external partners, with experience in partner support or customer services, including CRM tools.
- Accurate data entry skills and good organisational ability.
- Strong project management and communication skills, including the ability to communicate effectively with technical and non-technical audiences.
- Experience using Microsoft office, particularly Excel (formulas, pivots, VBA). Experience querying data and presenting business insights (SQL). Experience codingis a plus (Python, SQL).
- You are passionate about acquiring new technical skills in a busy and fast paced environment.
- A degree graduate (or equivalent).

**About Expedia Group**

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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