Customer Support Analyst
3 days ago
**Salary: £30,000 - £32,000 + Bonus, Pension, Life Insurance, and Private Medical cover**
**Hybrid working - 3 days/week in Tring office, and potential of 2 days from home - after training**
**Customer Support Analyst’sCore Duties**
- Managing support calls
- Troubleshooting queries both online and offline, working individually and as a team, to find short and long term solutions
- Adhering to standards and best practices and providing testing support
- Creating test scripts in line with the testing procedures and standards
- Sourcing suitable test data that is representative of customer business practices
**Customer Support Analyst’s Skills Required**
- Minimum of 2 years’ experience working within a Frontline Support Role or as a Test Analyst
- Highly numerate
- Professional telephone manner and excellent interpersonal skills
- Experience of creating and running SQL queries
- An ability to retain and communicate product functional knowledge
- Experience in executing system testing
- Experience in providing feedback on system usability
- Skilled in support call administration and capturing relevant information from reporting users
- A recognised and relevant testing certification (desirable)
- Experience of Financial software products, or within the financial sector (desirable)
- Experience in drafting test scripts (desirable)
**_Are you enthusiastic about the Customer Support Analyst job? Send us your CV in word format today_
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