Maintenance Operative

7 months ago

Thames Ditton, United Kingdom Colets Full time

**Role and Responsibilities**:
**Members**
- Excellent communication and Customer Service Skills with our Members

**People**
- Liaise with Senior Management and Heads of departments

**Operations**
- Assisting in the day-to-day maintenance of the Club building and areas under the Club’s control including all machinery, lighting, electrical appliances, plumbing and drainage, heating, and air conditioning;
- Assisting in ensuring that pool plant equipment, the water, spa, and surrounds are always in a safe and clean condition. Water testing, Water meter readings, Pool backwashes, Pool tests in plantroom, Shower / Steam room drainage, Pool plant operations (Chlorine and PH)
- PPM checks and maintenance issues prioritized and actioned. System logs updated on WAM computer program
- Assisting in the redecoration and refurbishment of the club as necessary
- Assisting with the receipt of deliveries, stocks and supplies including loading / unloading as necessary
- Assisting in ensuring the security of the building and its contents, paying particular attention to alarms, locks, fire extinguishers and maintaining records where necessary
- To be fully aware of and understand departmental N.O.P.s, E.O.P’s and Club emergency procedures
- Assisting in maintaining records of all work carried out to all equipment within the Club.
- Stock takes
- Understanding of Water Hygiene
- General DIY skills
- Basic computing skills in Excel & Word
- Other ad-hoc support as reasonably requested.
- You must be able to work weekends

**Finance**
- To work with Line Manager to remain within budget

**Cultural / Values**

Commit to the company values and personality.

**Our Values**:
**Welcoming **- We do things a little differently around here, not just another corporate gym

**Supportive** - Of our community, members and each other - We genuinely care

**Independent** **- We are inclusive, unpretentious and trustworthy - Not for profit

**Our Personality**:
**Motivated - **Engaged, part of the family and driven to make a genuine contribution

**Friendly - **Outgoing, enthusiastic and able to engage with both colleagues & customers

**Proud - **Positive - has a ‘can do’ energy that brightens up those around them

Be aware of the core business anchors of Colets and embed them into your department:

- Create the right environment
- Create a Great place to work
- Go beyond customer satisfaction
- Personalise every journey
- Generate extra profit to fuel growth
- Commit to our goal of a unified Team & Growing the business

**KPI’s**:

- NPS Scores

**Qualifications / Educational Requirements**:
**Preferred Skills**:

- High levels of attention to detail, the ability to think methodically, prioritization skills, good communication skills; both internally and with suppliers and third parties.
- Physically fit enough to be able to undertake arduous or difficult tasks (lifting and carrying work will be involved).
- Be always well-presented and polite to members and staff and able to work as part of a team or as an individual (must be self-motivated) have a ‘can do’ attitude, be able to adhere to deadlines and get tasks done when asked for, and above all else a drive to continuously improve and the ability to adapt to various scenarios.
- Excellent communication skills
- Customer service experience

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