Dental Receptionist

No experience necessary

Wage to be discussed

Hours: 08:30am to 18:00 with 1 hour lunch daily.

Predominantly Monday-Friday but with the requirement of working a Saturday when needed

Location: Staly Dental, Waterloo Riad, Stalybridge, Cheshire, SK15 2AU

A dental receptionist's primary role is to support patients and provide assistance when necessary. They are often the first person a patient sees when they arrive at the dentist's office and the last person a patient sees as they make their payment and leave. Strong customer service skills ensure the dental receptionist is in-tune to patients' needs, manages patient issues and needs effectively and leaves patients with a positive impression.
- Greeting and welcoming patients to the practice.
- Scheduling, rescheduling, or cancelling appointments as needed.
- Assisting patients to fill out information forms.
- Updating patient records and documenting recent treatments and procedures.
- Scheduling follow-up appointments and providing telephonic reminders.
- Communicating with medical insurance providers to determine if patients are required to make co-payments.
- Verifying methods of payment and collecting payments as needed.
- Performing general office duties, such as answering telephones, photocopying, filing
- Manage and organize specialist referrals
- Keep track of office supplies and place orders for more supplies when necessary
- Perform basic accounting tasks such as taking patient payments and preparing billing statements
- Update patient insurance information
- Ensure all dental office equipment is functioning properly
- Sort and organize incoming and outgoing mail
- Maintain petty cash available in the dental office
- Ensure reception area is maintained and professional in appearance

Desired not essential
- Working knowledge of general administrative practices.
- Good telephone etiquette.
- Exceptional organizational skills.
- Excellent customer service skills.

Examples of customer service skills that dental receptionists benefit from include:

- Patience
- Communication skills
- Active listening
- Empathy
- Conflict resolution
- Attentiveness
- Adaptability
- Decision-making skills

**Salary**: £6.83-£9.50 per hour

Schedule:

- Day shift

Work Location: One location