Service Advisor

3 weeks ago


Surrey, United Kingdom ACS Automotive Recruitment Consultancy Full time

**Service Advisor**

**Guildford**

**£25,500 basic with £32k OTE**

**Permanent/Full Time**

**Monday to Friday 8am to 6pm with 1 in 4 Saturdays 8am to 5pm.**

Working as a Service Advisor within this small dealership team, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

**Key Responsibilities**:

- Responding positively to customer telephone enquiries relating to service and repairs.
- Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
- Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
- Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
- Liaising with Service Manager to ensure workshop loading suits diary bookings.
- Producing invoices for completed work and explains the content to customers.
- Ensuring service bookings and appointments are managed efficiently
- Establishing customers drop off and collection requirements or arranging alternative transport where necessary.

**Your Background & Skill**:

- Proven experience working in a busy and demanding dealership, as a Service Advisor.
- Technical skills and experience are essential.
- Well-presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
- Excellent communication skills.

**For further details on this Service Advisor role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.


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