Scheme Coordinator

**About Us**

We as an organisation are proud to provide homes for thousands of people within our communities. We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities.

We have a vision of ‘prosperous people and places’ and we as an organisation understand the importance of looking after our employees. Our workforce are dedicated to reach this vision through ensuring Trivallis is a great place to work and live.

Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? Come and join Trivallis on this exciting journey.

**About you**
- Experience of working within a housing environment, with knowledge of Housing Legislation
- Experience of working with clients with difficulties, with knowledge of Safeguarding
- Knowledge of Health and Safety
- Intermediate knowledge of Microsoft packages and IT systems
- The ability to work confidentiality in line with current Data Protection arrangements
- A commitment to a customer focused service
- The ability to manage and prioritise own workload
- A commitment to working as part of a team
- A full driving license and access to a car
- Influencing and negotiating skills
- Knowledge of tenancy management, including ASB and neighbour disputes

**What you’ll do**

To deliver a well-managed customer focused sheltered housing service that ensures an ethos of independence and empowerment. To provide a scheme-based housing management service, ensuring effective management of vacant units, estate management and compliance with building maintenance requirements including periodic testing to meet Health and Safety requirements.

**What you’ll be responsible for **
- Delivering a customer focused housing service
- Support the allocation of vacant dwellings
- Ensuring that new tenants are fully inducted into their new home and any housing related support needs are identified.
- Collaborative working with outside agencies and other teams as identified.
- Reviewing wellbeing and personal safety plans with tenants, making referrals for support or to other statutory services
- Make welfare calls to tenants with an assessed short-term need.
- Ensuring that accommodation is maintained to a high standard
- Support the Sheltered and Supported Housing Manager to maintain accreditation with Erosh Code of Practice and the RNIB Visibly Better Scheme.
- Participate in the annual service charge meetings with tenants
- Deal with and coordinate actions in response to complaints of anti-social behaviour
- Support the Sheltered and Supported Housing Manager to work with tenants and their representatives to develop and sustain an effective Tenant Consultation process
- Facilitate social activities, seeking out grant funding opportunities, manage guest room lettings and collect TV license monies in line with procedures.
- Support colleagues in periods of absence to manage day to day activities and responsibilities
- Attend case conferences, Protection of Vulnerable Adults or similar meetings as requested
- To consult with tenants around purchasing items from the scheme ‘wish list’
- Participate in the out of hours rota.

**Benefits...**

We are committed to ensuring Trivallis is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:

- A generous 30-day annual leave entitlement.
- Local Government Defined Pension scheme.
- Healthshield cash back plan for you and your family.
- Flexible working.
- Learning and development programme where we invest in your personal development.
- Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis.

**How to apply...**
- Trivallis Website

If you would like to find out more about this role, please contact Christine Stephens**, Sheltered and Supported Housing Manager **on **07458118440