Floor Team Member

5 months ago

Sunderland, United Kingdom Miller & Carter Full time

Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment with the key aim of ensuring our guests revisit us and recommend us to their family and friends.

DUTIES & RESPONSIBILITIES Our Guests Deliver excellent guest service, at all times by:Giving every guest a friendly welcome when they enter the businessExplaining the service cycle, our products, our great offers and eventsServing guests in turn, quickly and efficientlyUsing situational selling - making recommendations that are appropriate to the guestServing and presenting all our food and drink products perfectly - product quality, temperature and brand standardValuing our guests by engaging them in appropriate conversation / banterValuing regular guests by remembering their names, their likes and dislikes, favorite products etc.Talking to every guest about the guest experience surveyChecking guests are enjoying their mealsDealing with guest queries and complaints quickly and professionallyGiving every guest a genuine farewell and encourage them to return Our People Communicate and work well with the kitchen team to ensure the delivery of great guest service. Support the team by helping out others when required e.g. pot wash. Involved in and contribute at team meetings. Our Practices Take pride to ensure the front of house areas, externals and toilets are clean and tidy, at all times. Set up and closedown the department to brand standard including stock rotation. Complete daily and weekly cleaning tasks. Keep up to date with current promotions and new products. Maintain personal knowledge by completing in-house training, online eLearning and workbooks. Always adhere to brand standards, licensing law and all company policies & procedures. Carry out management team requests and brand instructions.

COMPETENCIES & BEHAVIOURS Guest Obsessed Acts with the guest in mind and goes the extra mile. Win With Our People A supportive, hard working and positive individual with a ‘one team’ attitude and outlook. Drive for Results Driven to exceed business targets for self and team balancing the need for results and quality standards. Communicating with Clarity Communicates clearly and articulately and adapts communication style to suit their audience. Handling Pressure & Problems Operates well under pressure, using initiative and remaining positive when confronted with problems.

Working in a busy restaurant - full table service and great customer service to be delivered. Work well as part of a team but also on your own as you will be responsible for your own tables. Full training given and regular training updates and online training to complete.

Hourly paid - paid every 4 weeks - cash tips daily. card tips paid with wages every 4 weeks.

additional hours available to cover holidays and busy periods.

2 weeks rotas at all times
- Job Types: Part-time, Permanent

**Salary**: £8.45-£11.44 per hour

Expected hours: 10 - 26 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Overtime
- Weekend availability
- Weekends only

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (preferred)
- Waiter/waitress: 1 year (required)

Work Location: In person

Reference ID: NEW part time floor team member

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