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Casework Support Officer
4 months ago
**Contract: Until August 2024 (possible extension)**
**Salary: £22.20 p/h umbrella**
**Start Date: ASAP**
**Shift Pattern: 18 hours per week /** **Monday - Friday / 9am-12:30pm**
**HYBRID WORKING AVAILABLE
**DUTIES**
- To work within defined guidelines to assist in the delivery of a high quality complaints and casework service to customers, Members and Council Officers.
- Monitor corrective actions and tasks following stage 2 complaints and ensure valid evidence has been uploaded to the system.
- Use Oracle Financials to raise purchase orders and invoices and to advise management of any significant discrepancies or failures in financial controls, to identify the causes of exception and take appropriate action to resolve.
- Deal with and log all casework received, sending out responses as appropriate, working with colleagues within the team to ensure corporate guidelines and timescales are adhered to.
- Acting as the first point of contact within the Complaints Team, maintaining professional communications with internal and external customers by taking responsibility for all post/telephone queries and handling them as appropriate.
- Arranging meetings, panel hearings and the extraction of complaint documents for external investigators.
- Carry out quality checks on all types of casework and highlight any concerns to the relevant managers.
- Respond to queries from the Local Government and Social Care Ombudsman and the Housing Ombudsman and assist with the gathering of information of cases that are being investigated.
**JOB REQUIREMENTS**
- Previous experience working within a local authority or a similar organisation.
- At least 2 years’ experience within a Casework Support Officer role or equivalent.
- Good working knowledge of process required to meet legislation, policies, and standards of Local Government.
- Knowledge of standard Office packages e.g. Word, PowerPoint, and Excel.
- Demonstrable experience of accurate and timely data input and data management ensuring accuracy and confidentiality.
- Experience of using defined business processes and giving guidance on them to colleagues.
**If you are interested in this position, know anyone who would be interested in this position or would like to know more about this position or any other positions we are recruiting for, please contact Olivia at Tempting Recruitment now**
**How to Apply**:
