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Trainee Service Advisor

4 months ago

Cheltenham, United Kingdom BMW Group Retail Full time

Cheltenham Cotswold is looking for a Trainee Service Advisor.

**Your role**

We are looking for a Trainee Service Advisor to join our dynamic and talented team at Cotswold Motor Group.

As a Service Advisor, you will be focused on ensuring that the highest level of customer care is given throughout the customer journey. The main purpose of the role will be to deal with customer requirements for service and repair in an efficient and courteous manner

**Responsibilities**:

- Meet and great customers on arrival and provide them with a smooth service from drop off through to collection
- Check vehicle history and identify if any additional work is required such as recalls, service packs and warranty details
- Liaise with the workshop, parts and sales departments to ensure customer vehicles are ready on time
- Update customers with the progress on their vehicles, authorise additional work
- Effectively communicate invoices to customers on handover
- Continues professional training with the manufacturer to ensure product knowledge is up to date
- Ensure legal obligations are always fulfilled

Monday to Friday with a Rota on a Saturday

**Your profile**

If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country.

Experience in a similar role is desirable but not essential as a full training program will be provided. Previous experience in a customer-facing environment and a full UK driving licence is essential.

**Rewards**
- 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
- Performance-related bonus
- Health & Wellbeing benefits
- Life Assurance
- Employee Recognition Program
- Staff Discounts
- Employee Benefits including discounts on retailers, restaurants & cinemas
- Referral Programme
- Company Social Events
- Pension Scheme
- Long Service Award
- In-house, manufacturer-accredited training & professional training

Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, Competitive

**Retailer**

Cotswold Cheltenham

**Location**

Cheltenham

**Salary**

Competitive

**Ref**

TraineServiceAdvisor

**Starts**

02 Jun 2023

**Closes**

07 Jul 2023

**Brand**

BMW

**Contract Type**

Permanent

**Hours**

Full-time

**Business Area**

Sales / Customer Service