Hire Controller/transport Planner

2 weeks ago

StocktononTees, United Kingdom Cleveland Containers Full time

Reporting to the Hire Operations Manager.

**Purpose of Job**
- To develop and implement systems and processes for the hire of containers and modular and site accommodation (anti vandal units).
- To grow and promote the Cleveland Hire and Cleveland Modular product offering.
- To provide a high level of customer service to all customers and colleagues, reinforcing the ‘Cleveland Can’ attitude and problem-solving mindset.

**Key Responsibilities**
- To be responsible for the day to day running of Cleveland Hire activities to ensure customer requirements are met and sales revenue is optimised.
- To be responsible for coordinating on-hires/off-hires and working with existing functions to ensure ease of administration and invoicing.
- To work with existing teams to monitor stock levels and ensure customer lead times can be met and delivered.
- To manage and improve the hire process from start to finish, ensuring high levels of customer service.
- To use logic to arrive at decisions or solutions to problems that achieve the desired outcome and to attend review meetings and ensure action points are responded to in a timely manner.
- To effectively source, plan and manage external haulage to ensure Cleveland is compliant with legislation and our suppliers are working as per our issued code of conduct.
- To adopt a positive attitude to your work which reflects Cleveland values and take pride in your work, completing it to the highest standard.
- To confirm all data is correct on requests for delivery to ensure successful on time in full deliveries.
- To liaise with the supplier to book in delivery/service and raise a purchase order where cross hire products or servicing (waste and water) are required. To update all proof of delivery documents.
- To update the delivery note and work with the hauliers to have the signed document returned, entered onto the file, and sent to the representative and/or customer.
- To be responsible for off hire contracts, updating the collection note and working with hauliers to have the signed document returned (Proof of Collection).
- To liaise with the suppliers to off hire items, book in final empties and ensure we receive the correct documentation to support for cross hire products and/or servicing,
- To check all delivery information from the delivery note to ensure flow through of any specific information captured at the point of delivery for off-hires.
- To update a log of all cross-hire items and/or servicing to ensure we have visibility of cross hired items, the rate we are being charged and the rate we are charging to our customer.
- To liaise with the depots to ensure damage inspection forms are fully completed with photographic evidence at the point of off hire and the units being returned to our depot. This information will then be collated in line with our standard rebills and sent to the customer.
- To control all job cards for works carried out to the units, ensuring service level agreements are adhered to.
- To control all pre-delivery inspections for units going on hire, recording this in a central file.
- To work with the Operations team to ensure stock control is effectively managed both in our branches and at the point of unit availability checks.
- To take ownership of all service requests, ensuring they are actioned by third parties. The costs will then be captured ready to send to credit control to create the invoice.

**This is not an exhaustive list but an outline of the key responsibilities.**

**Key Skills**
- Multi Stakeholder Management
- Self-Motivation
- Excellent Customer Service
- Attention to detail
- Organisation
- Communication
- Collaboration

**Key Results Areas/Objectives**
- To ensure that the hire function for site accommodation and modular units runs smoothly with clear and structured processes.
- To process all orders in a timely and organised fashion, making sure that colleagues are informed of updates to orders.
- To give the best level of customer service to all customers and colleagues, resolving queries and going above and beyond for the customer.
- To achieve set sales targets within required timescales with a focus on continually improving your performance and identifying opportunities for self-development and company growth.
- To build and maintain excellent customer relationships, expanding our reach to regional and national accounts to achieve hire revenue objectives.

**We are an equal opportunities employer. At Cleveland, we are committed to creating an inclusive culture which encourages, supports, and celebrates the diverse voices and opinions of our employees.**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Store d

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