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Aftercare Plumber
5 months ago
Description
Kane Group are an established, and successful multi-disciplinary building-services solution contractor, head office based in Banbridge, Northern Ireland.
We’re an innovative, forward-thinking company with continued steady growth serving residential, hospitality, education, commercial and healthcare sectors with offices in Northern Ireland, London, Glasgow and the Republic of Ireland.
We are actively seeking an Aftercare plumber to be responsible for resolving post completion faults and ensuring that maintenance and repair is carried out in a timely fashion whilst delivering a high level of customer service.
Key Responsibilities
Resolve calls and issues raised in regards plumbing matters after project completion
Fault finding and carrying out repair work as required
Ensuring that all issues are resolved to a high standard and to the satisfaction of the customer/client
Communicate clearly and effectively with the client/customer on all matters relating to their issue and show excellent customer service at all times
Carry out snag reports
Complete all associated paperwork, documentation and reports
Any other duties as required
Skills Knowledge and Expertise
**Qualifications**:
Essential
Time served plumber with NVQ level 2 (level 3 desired)
Desirable
NVQ level 3 in plumbing or an associated discipline
Experience & Knowledge
Essential
Experience in maintenance and repair work with particular experience in electrics, BMS, controls, HIU’s and MVHR’s
Experience in waste pipe systems including HDPE
Previous experience in a customer facing plumbing or service engineer role
**Skills**:
Previous experience of fault finding and resolution of issues
Excellent communication skills both verbal and written and ability to deal with clients & internal staff
Demonstrates a strong customer orientation
Possess excellent interpersonal and communication skills including the ability to liaise and advise customer and clients
Can deliver high quality work with excellent attention to detail
Good communication skills, both written and verbal with good presentation and interpersonal skills
To be flexible and work as part of a team
Able to work under pressure and meet short deadlines
Must be very ‘hands on’ with can do attitude
Company Benefits
Cash Health Plan to include Employee Assistance Programme
4 x Salary Death in Service cover
Auto Enrolment Company Pension scheme (Salary Sacrifice)
Company Sick Pay Scheme, which is available upon successful completion of probation, and increases with service
Enhanced maternity & paternity benefits
Paid professional subscriptions
Variety of employee discounts
Cycle to Work Scheme
Corporate Gym discount for Kane employees
Office gym facilitates
Branded clothing
Active Social and Wellbeing Committees
Annual Health Checks
Awards for long service
Additional annual leave based on length of service
Training and development opportunities.
About Kane Group Kane is Northern Ireland’s leading MEP contractor specialising in Design, Mechanical, Electrical, Public Health, Prefabrication and Fit Out projects.
Kane delivers projects within the Residential, Hospitality, Education, Commercial and Healthcare sectors. Kane was founded in 1967 and has grown into a multi-disciplined Building Services Contractor with a turnover of £55 million.
Based in Northern Ireland with offices in London, Glasgow and the Republic of Ireland, Kane employs over 200 staff.
